This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Can you check your event viewer? Please post anything related. Is this a thermal event?
What exactly are you doing when this happens? On battery? Plugged in? Both? What setting did you check? Please tell us what
you have for power settings.
How long is it running before it turns off? I understand 'random' but please tell us what apps you are using/what you are doing when this happens. Example: "watching a video in Chrome, apprx 10 minutes" or " working on an excel spreadsheet, 20 minutes".
Please confirm this is the just released Surface Pro. Also, where did you
purchase it and which model? What does the battery percent show?
>>For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem
Surface Pro (2017) i5/8GB/256SSD
Was working on a Word Doc. with Chrome running in the back apprx 60min.
Battery on 22% unplugged, hibernated while i was navigatin the Keyboard
I updated my Surface Pro (2017) today to the news version and 2 hours later it happend again for the 4 or 5th Time.... going to send this back, if the fix is not coming soon!
After one week I have got a new Surface Pro at home. It works perfect now.
My advise is to use the Microsoft Guarantee and send your failing equipment to the Microsoft Service.
Hey Everyone,
7/14 Update: The fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
BryanH [MSFT]
7/12 Update: Just wanted to provide additional information that this fix was not included in the 7/11 Windows update, as testing still continues. I will update this posting when the update is available, also the Surface Pro Update History page will also be updated with the details when it launches.
BryanH [MSFT]
7/10 Update: Wanted to provide a quick update, we believe we have identified the issue, and are currently testing a fix that will be delivered via Windows Update.
BryanH [MSFT]
I just bought a new surface pro , i7 16gb ram, 512gb storage, set it up last night and I have this problem immedietly. using arc touch mouse, new surface pen. Using edge browser and email app just now had it turn off 3 times in 15 minutes. anyone have a solution? its brand new, less than 24 hours out of the box :(
