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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
It keeps crashing that i cant get the window to stay open enough to update. Keeps crashing after i touch the screen and its basically brand new.
Hi Bryan,
the 7/14 update didn't fix the issue. This problem still persist.
This fix doesnt work, please remove that useless answer from that speudo MSFT or mathever he is.
That should not be tolerated.
This most likely is a Hardware issue. No update, none of the fixes MS has put out works. The built in cooling is not optimal. I once had a dell with this very same issue. The only way I was able to resolve it was to download a program (i8kfan) that allowed me to set fan speed triggers based upon the temp of the laptop. When the temp reached a critical threshold the program would trigger and the fan would increase in speed. only issue is that this runs the fan constantly as I assume will be needed in the case of the Surface Pro 4 and 2017 models that have a fan. This is a major issue. Fixes have included reset the surface back to factory default or even worse. Send the unit in for a replacement that will have the same issue. It takes a lot of time to setup a new primary device. To be working on projects when your surface fails is a miserable experience. saves do not happen in all apps/programs/ the loss of time and data is not acceptable. I do appreciate MS acknowledging this issue but not actually having a fix after 1 year in the wild is not acceptable at all. I had to write this twice as my surface randomly hibernated while writing this the first time... Red Ring Of Death Part 2 - Surface Pro 2017
The system was hibernated due to a critical thermal event.
Hibernate Time = 2017-10-03T21:51:07.627466400Z
ACPI Thermal Zone = Intel(R) Dynamic Platform Thermal Framework
_HOT = 375K
