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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
today is the 29th of Sept. My surface Pro 4 is updated with all latest firmware and updates... but it still keeps shutting down every 6 - 40 minutes and needs 15 minutes before it can be powered on. So what ever fix you have said has been found does not seem to be working....
this is frustrating and am trashing the SP4 and going back to my Apple..... sad... I have been forced to do this by MS.
yes my surface pro shuts down anything between 6 minutes to 40 minutes and can be powered on only after 15 mins. I think I made a big mistake moving from apple to microsoft. I see this shut down issue has been going on for over a year and still no fix.
Hi there, just to let you know that the firmware update didn't fix mine either and I went for a couple of weeks continuing with the problem.
However, when I "reset" the device this morning prior to sending it back, it now works OK!!
Therefore what worked for me...
Regards
John
The event viewer on my surface pro gives this error message:
The system was hibernated due to a critical thermal event.
Hibernate Time = 2017-09-19T04:37:29.940120500Z
ACPI Thermal Zone - Inter(R_ Dynamic Platform Thermal Framework
_HOT - 375K
It's happening no matter what peripherals are in use / not in use.
I'm almost certainly going to return mine for a refund. The question is - do I buy another one? Do they all suffer from the same problem or have I just been unlucky with the one I have?
This more hints to a hardware failure, did other people report this before? So the thermal diode reported a temperature of 375°K = 102°C, where the computer turns off automatically for safety reasons I guess. So maybe a lot of devices have a faulty thermal diode and you wont be able to fix it via software but only if you replace the unit. Or this was just a single user event, and your tablets CPU was indeed at 102°C, for whatever reason.
