This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
It was working fine after the update and 2 weeks ago began the problem? Any ideas why back the problem?
after the update the issue still not fix....
Windows 10 1703 (15063.608)
New Surface Pro i5/8G/256 (already run Surface Diagnostic Toolkit to check the driver and firmware update)
I'm also seeing this problem. My Surface Pro 2017 randomly goes into sleep mode while I'm activaly working with it. I've checked Windows Update however and my computer is fully updated.
After contacting Microsoft support - I had the following reply:
***************
As agreed, I have performed an investigation with regards the symptoms you described - Surface randomly hibernates. At the moment we do not have a solution for this issue but it has been already reported to the senior engineers department as we are aware a small group of customers reporting a scenario with their new Surface Pro which the device inadvertently hibernates. Our engineers are currently working on a fix which shall be delivered through Windows Update - the date is yet to be announced.
***************
Mine's going back. I'll buy another - which will hopefully not suffer the same flaw . . .
It's worth mentioning that the machine itself is awesome - absolutely love it. When it operates as it should - I will be very happy.
