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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Hello Bryan,
I initiated this second post about Surface Pro's hibernation issue because the random hibernation problem was not solved. You will find several users who STILL experience the very same hibernation issue despite applying the patch. It is not as frequent as earlier, but it still happens at least once or twice every week.
As far as I understand, this is a bug about Microsoft's "Error Reporting" feature. It is obvious that there are still issues.
This is a serious issue and there are several users like me who are not able to use their tablet in professional meetings because of this defective firmware/application. We cannot have a hardware that is tend to go hibernation when we present in front of 100 people.
I hope Microsoft will address it. So far, it took two months to hear from you and I am a little bit disappointed.
Best regards,
Hey Everyone,
7/14 Update: The fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
BryanH [MSFT]
7/12 Update: Just wanted to provide additional information that this fix was not included in the 7/11 Windows update, as testing still continues. I will update this posting when the update is available, also the Surface Pro Update History page will also be updated with the details when it launches.
BryanH [MSFT]
7/10 Update: Wanted to provide a quick update, we believe we have identified the issue, and are currently testing a fix that will be delivered via Windows Update.
BryanH [MSFT]
Hi Bryan,
I bought my Suface Pro 10 days ago and it shuts down randomly!
Also it shuts down almost every time I close the Signature Type Cover and put the Surface in my bag...when i re-open it I have to press the power button, the Microsoft logo appears and the computer boot from scratch.
The system is fully updated, I've also performed a complete restore but nothing solved the situation.
Thanks for your help!
Luciano
I'm having the same problem. Can be in the middle of typing or watching a movie and my new Surface Pro will hibernate. very annoying
Hi,
I am having this same issues as well. I have updated my system as mentioned in the replies, but my surface is still having the same issues.
