Surface Pro 2017 turning off or hibernating randomly!!!

I sympathise with those who the update has not resolved their issue. Mine was resolved immediately after the update, and from hearing from others who had the same issue, it seems like it has been resolved for the majority of us.

If you are still having this issue, I would personally recommend the following:

1. Go back in this thread and find the link/name of the update, and manually install it, in case it hasn't installed automatically for some reason or another.
2. If the problem persists, perhaps you are getting confused between this hibernating issue, and a separate issue linked with automatic brightness control that also sometimes leads to sudden hibernation (especially if you operate at 0% brightness and display a dark screen). Go to the following thread, and follow the instructions given by some users there about installing Intel drivers. https://answers.microsoft.com/en-us/surface/forum/surfpronew-surfdrivers/my-surface-tries-to-change-the-screen-brightness/28f16534-42c8-4594-a77f-7dcaffa23826. Many have reported it has resolved the issue for them. I have not had the time to do it yet myself, since this brightness issue has only had a serious impact on me once so far, and hence is not currently priority for me.
3. If the problem still persists, at this point I recommend you exchange your surface. Speak to a Microsoft assistant, or go the store you bought it from. There's probably something about your specific device that is not allowing the fixes to work. When I last spoke to Microsoft, before the problem was resolved for me, they told me that if my hibernating problem persists I can exchange any time I wanted (at the time I told them I will wait and see what happens).

As a side note, I have been having a different issue right from the beginning, which is quite serious for me. I initially assumed it is linked with the hibernation issue, but now that that has been resolved this still continues: my micro SD card randomly ejects itself. If I am working on a document saved on the SD card, it means the document can get corrupted and I could loose it forever. Sometimes days go by and there is no issue. Other times it happens several times within as short a period as half an hour. The SD card I am using is a new high quality high speed Kingston micro SD card. I am curious to know if anyone else has experienced this with their device, and if anyone has any advice. I will open a new thread for this question, however, since many surface Pro users have been following this thread, I thought it would be useful to add it here too.

Best of luck for anyone who is still experiencing the hibernation issue.

Same thing happening to me. I just got this yesterday and it's already happened to me 4 times. Microsoft- Please fix this.

Hi BryanH,

It may be there remains some sort of problem that the fix for the hibernation issue did not address.

I was using my new Surface Pro (m3) last night on a flight home.  It was dark in the airplane cabin so I disabled the automatic brightness settings and manually set it to the lowest brightness level.  I used the device for several minutes using Outlook.  I closed the device for a few, and when I opened it back up the screen became very bright.  I checked the brightness setting and found them as I left them, auto-brightness disabled.  I then re-enabled automatic brightness and then disabled it again with no change in brightness.  I restarted the Surface at that point.  When it came back up it operated fine for a few moments, but then the display became bright on its own.  When I tried to mess with the brightness settings the screen went blank -- I thought it crashed.  I pressed the power button and it came back up slowly, but when I logged back in Outlook was found to still be running. So, somehow, the Surface sent itself into hibernation.  By the way, I was running this Surface on the Power Mode for "best battery life."

I purchased this about two weeks ago.  Other than this one event, this Surface Pro (m3) has worked perfectly with no issues.  I am really impressed with this m3 processor.  It runs very well and seems only slow when installing large programs, working with large graphic files or working with large Power Pivot data models.

I would definitely recommend the Surface Pro m3 to anyone who is wondering.  It really is an awesome device.

There are SOME country specific drivers, like

https://www.microsoft.com/en-gb/download/details.aspx?id=55484

But if you have installed everything offered by Windows Update and have this

issue, suggest you return your Surface and repurchase. Don't exchange as you

will get a used refurb.

>>Can anyone tell me if this: https://www.microsoft.com/en-us/download/details.aspx?id=55484 wiill it work for a european surface?