Surface Pro 2017 turning off or hibernating randomly!!!

Anonymous
2017-06-17T13:19:55+00:00

For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?

Surface | Surface Pro | Power and battery

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Anonymous
2017-06-29T00:49:55+00:00

Hey Everyone,

As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update

The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.

BryanH [MSFT]

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  1. Anonymous
    2017-07-30T15:18:29+00:00

    7/30: Doesn't work even with latest Windows updates... I still have this bug 3 to 4 times a day.

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  2. Anonymous
    2017-07-30T11:22:30+00:00

    mine does that too.

    I believe it is supposed to do that it is called "adaptive hibernation".

    if you don't want it to hibernate go to settings > system > power and sleep and turn off the

    "save me power when my device knows I'm away.

    this seems to have solved it for one.

    thanks

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  3. Anonymous
    2017-07-30T10:32:49+00:00

    So its now the 30/7 and it seems that so many people (if not all) are STILL experiencing this issue, post patching as per Microsoft's recommendation. 

    When can the public expect a resolution to this problem? - or is Microsoft going to refund all Surface sales for providing a faulty product? We just want a computer that works, is it that too hard to ask?

    Please as a frustrated user, when is this issue going to be resolved?

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-07-30T09:21:22+00:00

    you would probably get this link if you posted in the German language forum.

    >>If I need to download a MSI package, please provide the link to a swiss/german version.

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