Surface Pro 2017 turning off or hibernating randomly!!!

Anonymous
2017-06-17T13:19:55+00:00

For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?

Surface | Surface Pro | Power and battery

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Anonymous
2017-06-29T00:49:55+00:00

Hey Everyone,

As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update

The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.

BryanH [MSFT]

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  1. Anonymous
    2017-07-30T03:17:49+00:00

    Sadly I haven't received the mentioned firmware version although I ran the update manually on a daily basis. In the history it shows "Surface - Firmware - 5/18/2017 12:00:00 AM - 165.0.1.0". To turn off "save me power when my device knows I'm away." does not have any positive impact.

    When can I expect a proper fix?

    If I need to download a MSI package, please provide the link to a swiss/german version.

    IT JUST HAPPENED AGAIN WHILE EDITING THIS TEXT! ;-(((

    Hey Everyone,

    7/14 Update: The fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update

    BryanH [MSFT]

    7/12 Update: Just wanted to provide additional information that this fix was not included in the 7/11 Windows update, as testing still continues. I will update this posting when the update is available, also the Surface Pro Update History page will also be updated with the details when it launches.

    BryanH [MSFT]

    7/10 Update: Wanted to provide a quick update, we believe we have identified the issue, and are currently testing a fix that will be delivered via Windows Update.

    BryanH [MSFT]

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  2. Anonymous
    2017-07-28T17:12:58+00:00

    mine does that too.

    I believe it is supposed to do that it is called "adaptive hibernation".

    if you don't want it to hibernate go to settings > system > power and sleep and turn off the

    "save me power when my device knows I'm away.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-07-27T13:41:14+00:00

    tough call to make. how often is the unexpected hibernate occurring?

    >>If the issue continues after this, what would you recommend to do? Return the device and swap for another one or wait for a fix that solves it?

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