Blue screen error after downloading software update. File:BCD Error code:0xc0000098

Anonymous
2019-02-26T22:12:31+00:00

Erro code 0xc0000098 blue screen on surface go after download of software update

Surface | Surface Go | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-06-21T00:35:50+00:00

Well, I was able to fix my surface although will now have to re-install a bunch of things.

A few tips for those wanting to self fix.  Download the Surface image and put onto a USB.  You will need a USB-C to USB-A adapter if you have a Surface Go.

If stuck in the Blue screen of death loop, go to the Surface UEFI menu by pressing the Windows Key.  In boot order, order the USB higher up than the Windows Boot.

Boot from Surface, then follow the instructions provided by microscoft.

i.e. Select Keyboard

From there -> Troubleshoot, recover from device, skip key entry, recover vs. clean wipe depending on your uses

Now, I think this problem is related to Windows Update and surfaces since it's happened to a bunch of people.  Hope microsoft can look into this.  A bit nervous to install windows updates again

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  1. Anonymous
    2019-08-08T05:29:24+00:00

    I am facing the recovery error in my surface. What can I do??

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  2. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2019-08-08T11:08:27+00:00

    Have you tried calling support and have them walk you through fixing this or
    have you tried the other solution in this thread that helped another person?

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  3. Anonymous
    2019-08-08T14:27:31+00:00

    I have the same problem with my device after updating, blue screen and error message. I don't have access to another windows device / or any computer. I've tried restarting multiple times and tye message is still there... What can I do?

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  4. Anonymous
    2019-08-08T15:16:23+00:00

    My sons surface go stoped working it says 

    Recovery 

    Your PC/Device needs to be repaired

    the Boot Configuration Data file dosnt contain valid information for operating system

    File:\BCD

    Error code: 0xc0000098

    You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contsct your PC administrator or PC/Device manufacturer 

    I bought at the windows store should i bring it back there for a repair

    I have the same problem and don't have a USB device or disc.

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