Blue screen error after downloading software update. File:BCD Error code:0xc0000098

Anonymous
2019-02-26T22:12:31+00:00

Erro code 0xc0000098 blue screen on surface go after download of software update

Surface | Surface Go | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-06-21T00:35:50+00:00

Well, I was able to fix my surface although will now have to re-install a bunch of things.

A few tips for those wanting to self fix.  Download the Surface image and put onto a USB.  You will need a USB-C to USB-A adapter if you have a Surface Go.

If stuck in the Blue screen of death loop, go to the Surface UEFI menu by pressing the Windows Key.  In boot order, order the USB higher up than the Windows Boot.

Boot from Surface, then follow the instructions provided by microscoft.

i.e. Select Keyboard

From there -> Troubleshoot, recover from device, skip key entry, recover vs. clean wipe depending on your uses

Now, I think this problem is related to Windows Update and surfaces since it's happened to a bunch of people.  Hope microsoft can look into this.  A bit nervous to install windows updates again

Was this answer helpful?

9 people found this answer helpful.
0 comments

49 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2019-08-12T10:37:07+00:00

    You can phone to contact support

    https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers. They should be able to walk you through repairing this error.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-08-13T15:18:13+00:00

    Hi, 

    I have solve my problem with recovery usb option.

    But there is still a chance to save your data/files before it all reset.

    What I'm doing is, after you enter Troubleshoot, choose command prompt, input your recovery keys (they will show it after you login to recovery key link). And after command prompt shows you can use your recovery USB stick (which have enough space) for your backup files. I used xcopy command, for example :

    C:/sourcefolder D:/newfolder \E (for more instruction write xcopy /?)

    (eg: D is USB stick directory)

    That's all my experience tonight :)

    good luck.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-08-13T22:24:26+00:00

    I've tried everything I have read on this and other posts. It all fails. Even the USB boot disk fails. A the point where it is supposed to say 'recover from a drive' i have no such option.

    Was this answer helpful?

    0 comments
  4. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2019-08-14T11:35:24+00:00

    You really should contact support

    https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers.

    They should be able to walk you through the recovery process.

    Was this answer helpful?

    0 comments