Blue screen error after downloading software update. File:BCD Error code:0xc0000098

Anonymous
2019-02-26T22:12:31+00:00

Erro code 0xc0000098 blue screen on surface go after download of software update

Surface | Surface Go | Install and update

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Anonymous
2019-06-21T00:35:50+00:00

Well, I was able to fix my surface although will now have to re-install a bunch of things.

A few tips for those wanting to self fix.  Download the Surface image and put onto a USB.  You will need a USB-C to USB-A adapter if you have a Surface Go.

If stuck in the Blue screen of death loop, go to the Surface UEFI menu by pressing the Windows Key.  In boot order, order the USB higher up than the Windows Boot.

Boot from Surface, then follow the instructions provided by microscoft.

i.e. Select Keyboard

From there -> Troubleshoot, recover from device, skip key entry, recover vs. clean wipe depending on your uses

Now, I think this problem is related to Windows Update and surfaces since it's happened to a bunch of people.  Hope microsoft can look into this.  A bit nervous to install windows updates again

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  1. Anonymous
    2019-02-20T22:56:43+00:00

    My sons surface go stoped working it says 

    Recovery 

    Your PC/Device needs to be repaired

    the Boot Configuration Data file dosnt contain valid information for operating system

    File:\BCD

    Error code: 0xc0000098

    You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contsct your PC administrator or PC/Device manufacturer 

    I bought at the windows store should i bring it back there for a repair

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  2. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2019-02-21T11:07:11+00:00

    Yes! If you are in the US, you should go to the closest physical retail

    Microsoft Store https://www.microsoft.com/en-us/store/locations/find-a-store and

    they will assist you in fixing this.

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  3. Anonymous
    2019-02-28T00:19:02+00:00

    My tablet did an ipdate last kight and now i get a blue screen with the above error code. The devise didnt come with any tyor of recovery usb drive ir anything. How doni fix this

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  4. Anonymous
    2019-02-28T01:20:12+00:00

    Hi JamesSScott,

    Thank you for posting your concern on this forum. I’ll try my very best to help you with this issue.

    The 0xc0000098 error is usually caused by a corrupted BCD (Boot configuration data) file. This could happen due to several factors like power outages, disk write errors and corrupted or unsuccessful system updates.

    I’d like to know if were you able to boot to the Automatic repair screen or you’re stuck on the same page even after shutting down or restarting your Surface Go?

    Looking forward for your response.

    Nick

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