Blue screen error after downloading software update. File:BCD Error code:0xc0000098

Anonymous
2019-02-26T22:12:31+00:00

Erro code 0xc0000098 blue screen on surface go after download of software update

Surface | Surface Go | Install and update

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Anonymous
2019-06-21T00:35:50+00:00

Well, I was able to fix my surface although will now have to re-install a bunch of things.

A few tips for those wanting to self fix.  Download the Surface image and put onto a USB.  You will need a USB-C to USB-A adapter if you have a Surface Go.

If stuck in the Blue screen of death loop, go to the Surface UEFI menu by pressing the Windows Key.  In boot order, order the USB higher up than the Windows Boot.

Boot from Surface, then follow the instructions provided by microscoft.

i.e. Select Keyboard

From there -> Troubleshoot, recover from device, skip key entry, recover vs. clean wipe depending on your uses

Now, I think this problem is related to Windows Update and surfaces since it's happened to a bunch of people.  Hope microsoft can look into this.  A bit nervous to install windows updates again

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  1. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2019-03-30T10:47:29+00:00

    You can contact support

    https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers

    and ask for a Surface tech to walk you through trying to repair the BCD store.

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  2. Anonymous
    2019-03-29T22:38:18+00:00

    Take it to Microsoft does this mean there is no program or file I can download online to repair 0xc0000098  or is there a program I can download myself. Is taking it the only solution

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  3. Anonymous
    2019-03-27T20:56:57+00:00

    I hope people from Microsoft responsible for firmware updates do understand how annoying this is.

    Thank you kindly for your replies - I was able to download the recovery image.

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  4. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2019-03-05T17:06:38+00:00

    If you restart it 3x in a row, it might go into auto repair mode and be able to repair this.

    If  not, suggest you contact support https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers they may be able to help you recover the BCD )or walk you through reimaging if needed).

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