Blue screen error after downloading software update. File:BCD Error code:0xc0000098

Anonymous
2019-02-26T22:12:31+00:00

Erro code 0xc0000098 blue screen on surface go after download of software update

Surface | Surface Go | Install and update

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Anonymous
2019-06-21T00:35:50+00:00

Well, I was able to fix my surface although will now have to re-install a bunch of things.

A few tips for those wanting to self fix.  Download the Surface image and put onto a USB.  You will need a USB-C to USB-A adapter if you have a Surface Go.

If stuck in the Blue screen of death loop, go to the Surface UEFI menu by pressing the Windows Key.  In boot order, order the USB higher up than the Windows Boot.

Boot from Surface, then follow the instructions provided by microscoft.

i.e. Select Keyboard

From there -> Troubleshoot, recover from device, skip key entry, recover vs. clean wipe depending on your uses

Now, I think this problem is related to Windows Update and surfaces since it's happened to a bunch of people.  Hope microsoft can look into this.  A bit nervous to install windows updates again

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  1. Anonymous
    2019-08-10T19:51:00+00:00

    I mean off my Surface Go, not off the USB stick

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  2. Anonymous
    2019-08-10T19:37:15+00:00

    Barb Bowman - will taking the USB recovery process wipe off all the files I have in my folders with my school work in them i.e will I lose them all?

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  3. Anonymous
    2019-08-08T15:41:16+00:00

    Thank you Barb Bowman.

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  4. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2019-08-08T15:29:51+00:00

    If you are in the US (there are also 5 stores in Canada and 1 each in London, UK
    and Sydney, AU) you should go to the closest physical retail Microsoft Store
    https://www.microsoft.com/en-us/store/locations/find-a-store - if you are not
    able to get to a store, contact support
    https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers.

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