Surface Detach Icon says Detached when it's not

Anonymous
2016-02-24T05:02:59+00:00

After installing system updates on 02/17/16 for Windows 10, the Surface Detach icon in the taskbar is grayed out and when I mouse over it, it says "Surface Detach: Detached" when it's actually attached and connected to the keyboard. Keyboard works fine but when I try to detach, I have to hold the keyboard detach button for over 10 seconds before the light turns green and I hear the detach sound. 

Also, since this started happening, after detaching, the screen no longer rotates in Tablet Mode. Tried locking and unlocking Autorotation and nothing will rotate the screen anymore.

Not sure if these two problems are related.

Surface | Surface Book | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

73 additional answers

Sort by: Most helpful
  1. Anonymous
    2016-02-23T18:05:12+00:00

    After the recent update on my Surface Book, my SB after a cold boot tells me in Surface Detach notification that my SB is detached. Even though the SB is attached to the keyboard it still says this.

    I can still detach the SB using the detach button but the SB will not re-orient the screen if I have it upside-down. The Rotation lock is not on. Toggling the Rotation lock several times does not fix the problem.

    The only solution is to reboot the SB and everything then works fine like it should.

    Anyone else have this issue? Any fixes? Thanks.

    Was this answer helpful?

    0 comments No comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

  3. Anonymous
    2016-02-22T16:53:29+00:00

    Why does this continue to show that it's detached when it clearly is NOT detached? 

    When I press the physical key on the keyboard it lights up red and stays lit up for 30-45 seconds and then finally detaches...When I re-attach is continues to do the same thing over and over and over. 

    This, OF COURSE, just started after the latest firmware update.  lol.  You really can't make this stuff up anymore.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2016-02-08T02:34:51+00:00

    it won't let me unattach it so i can clean the pins off so it won't have this problem again for like... a week

    does anyone know how to fix this? it's getting really annoying because it's hard to do art when it's in laptop mode and the battery sucks in the first place and it sucks even more now.

    seriously though, i've had this computer for a month and it's only had problems. the only good thing about it is that it can run skyrim at like medium quality which is nice.

    Was this answer helpful?

    0 comments No comments