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My Surface Pro 3 is fully updated with the latest firmware and updates and the wireless display also has the latest updates.
When I have my bluetooth on and I connect to the wireless display adapter, my TV's max resolution that I can set is 1366 x 768 but when I turn my bluetooth off first and then connect to the wireless display adapter I can set my TV to 1920 x 1080.
It's kind of annoying to have to turn bluetooth off first before I connect to my tv. Is there something I can do to fix this issue?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
That works when using the Microsoft Wireless Display adaptor, but not when mirroring to the Samsung's own built-in mirroring feature or indeed with a Netgear PTV3000 mirroring device (which I also have). With the latter two, as soon as you re-bend the mouse to connect, it crashes the connection to the screen. It works fine with all three devices when the Mouse is not connected though and it works fine in all cases from my Toshiba laptop. This is definitely a Surface Bluetooth issue.
Flatten your arc mouse, connect your wireless display, wait until the display is fully engaged, bring your mouse to operational position. There is no need to turn off Bluetooth.
Try this, it works for me.
Just to let you people know, this isn't just a problem with the Microsoft adapter. I have a Samsung TV which supports screen mirroring natively but I could never get it to work with my Surface. Having read this thread, I tried it with my Arc mouse flat (disconnected) and hey presto, it works!
So this isn't a Microsoft Wireless display adaptor problem per see, it's a problem with the way in which a Bluetooth mouse interacts with the Surface which prevents it from connecting to ANY screen wireless mirroring system.
I hope that Microsoft can sort this out with firmware or by getting their act together with Intel and sorting the driver. :(
I have updated to windows 10 yesterday on my Surface Pro 3 (I7) and have all updates (and the latest intel driver)...
It seemed to work but there is horrible screen tearing in video's: (vlc, mediaplayer classic, ...) when playing mkv's.
So I booted the Microsoft wireless display adapter app and it sad I needed an update for my adapter. So I let the app do its thing and in the middle of the update it said that the update failed and that I should try another time. So i closed the app and restarted the app and by wonder it said that the firmware was up to date and indeed the firmware number had changed (1.3.8220). Previously it was: 1.2.7303
So I tried to view a video again but now I have HORRIBLE stuttering. Around 3 or 4 frames per second. and suddenly after about 15 minutes (don't ask me why I waited so long, pure luck in my opinion) it started to normalize but still with the tearing. But when I disconnect and reconnect it's again HORRIBLE.
So I effectively ruined the adapter by upgrading as it worked before. And previously if I had bad quality I could remedy it by choosing a lower resolution (I know not something you want to do) but this does not help this time...
So are there any options left? Can I downgrade the adapter to a previous firmware?
Just wanted to add myself to the list of annoyed people having experienced this bug. Using a Logitech M557 mouse, if it is connected -> low resolution, if i then dare to move the mouse the display-connection will eventually break. Disconnect the bluetooth mouse and everything works fine.
