Micorosoft Surface RT won't connect to microsoft account or updat

Anonymous
2017-10-03T18:48:50+00:00

Hi there,

I have tried to sign into my Microsoft Account to connect the Surface RT, but every time it ends up with a message : "Sorry, we couldn't connect to Microsoft services right now. If this problem persists, search for "network problems" on the Start screen"

I have checked the clock, which is one of the culprits as per the forums, but i don't see any problem with it.

I have reset the surface to see if that would reset something but same result.

I have Run the WSReset.exe to same result.

I do not know what to do, without the Microsoft login, I can not do anything through the Microsoft Store.

Cheers,

Mohammad

Surface | Other

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Anonymous
2017-10-04T08:10:15+00:00

Hi Mohammad,

We are aware that there are customers experiencing issues with Windows RT/8.1 devices connecting to their Microsoft accounts. Our engineers are currently working to resolve the issue as soon as possible.

In the meantime, please continue to use your local Windows login account for the time being. You may try to reattach your Microsoft account as a connected account at a later time.

We appreciate your understanding. Feel free to post back if you need further assistance.

Regards.

Mod Edit: Marking as answered to raise visibility.

(Update 10/11/17) A change was implemented on 10/10 that should resolve this issue.

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  1. Anonymous
    2017-09-22T17:01:17+00:00

    I don't have KB2919355 in my update history... 

    Thanks for reporting this detail.  FWIW I wouldn't be surprised if your "Internet speed too slow" message is just a bogus symptom for not having KB2919355 (yet).  Unfortunately as the above articles show you need it to get fully updated.  That's why some users have been downloading a replacement for the recovery partition and thus avoiding the problem of updating from "factory refresh".  Presumably that solves the other problem I mentioned about KB3000850 not being available any more as a cumulative update but you would need KB2919355 to get it anyway.

    Robert

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  2. Anonymous
    2017-09-22T15:58:08+00:00

    I don't have KB2919355 in my update history... seems like this is a growing issue as people try to reset...

    Been a couple of days and no updates have taken place. Hopefully they will find out the issue. At least I got a few apps singed in individually before the store decided my internet connection is too slow. 

    So it looks like the issue builds as different updates are applied, the store cut off after KB3063843 installed successfully twice one day apart....

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  3. Anonymous
    2017-09-22T14:01:42+00:00

    If I click "View your update history", it says "Update for Windows RT 8.1 (KB3020370) Successfully installed on 09/21/2017"

    That's over 2 years old and refers to a particular "servicing stack update"

    https://support.microsoft.com/en-us/help/3020370/update-the-copy-of-the-cmitrust-dll-file-in-windows

    <quote>

    This issue also occurs in Windows 8.1 and Windows 8-based operating systems. You can install the following servicing stack updates to resolve the issue:

    </quote>

    Do you have  KB2919355?   Oh.  I guess you must.   It is listed as a prerequisite.   So, why is this one talking about W8.0?

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  4. Anonymous
    2017-09-22T08:31:54+00:00

    Same issue, my wife was signed into her Microsoft account on our Surface RT, so...instead of signing her out and uninstalling or deleting all her stuff. I went into PC Settings, then Update and recovery, then Recovery, and selected Remove everything and reinstall windows. After Surface RT rebooted, went through device setup, went trying to sign into a Microsoft account, the Surface RT says "Sorry, we couldn't connect to Microsoft services right now. If the problem persists, search for "network problems" on the Start screen." So...it asked me to sign into a local account, so i did. Once finishing setup, i opened Internet Explorer, went to Microsoft.com, and verified i could sign into my Microsoft account. So I went into PC Settings, then Accounts, and Your account, it shows my local account and gives me a link for "Connect to a Microsoft account", click on link, enter my local account password, click next, then the Surface RT says "Switch to a Microsoft account on this PC     Please wait..." within a couple seconds Surface RT gives the same "Sorry, we couldn't connect to Microsoft services right now". If i go into PC settings, Update and recovery, then Windows update, Surface RT just says "checking for updates" with 5 scrolling dots, but never finishes, just keeps checking. If I click "View your update history", it says "Update for Windows RT 8.1 (KB3020370) Successfully installed on 09/21/2017" I have powered off, and powered on the Surface RT, but same results.

    So...Surface RT will not sign into Microsoft account or update software. In my opinion, this doesn't sound like the Surface RT is having wifi/router/modem/network issues(it's able to access Microsoft.com and able to sign into Microsoft account in Internet Explorer app) this sounds like Microsoft is not providing this device with Microsoft services or support.

    Please Help!!!

    *** Email address is removed for privacy ***

    EXACT SAME ISSUE. 

    Please help!!! 

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