Bit Locker Recovery Key Requested at Boot Time

Anonymous
2013-11-05T08:14:46+00:00

Hi,

At the weekend our two Surface 2 devices got a firmware update installed. My Surface 2 updated and rebooted fine with no issues.

But my wife's Surface 2 (64GB model) asked for the Bitlocker Recovery key at boot after the update, and now every time it reboots. Although I have the key this is very poor end user experience.

Especially as I am trying to sell her the Surface 2 over an iPad.

Any assistance in this would be most welcome.

Kind Regards,

Andrew

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-01-06T19:58:11+00:00

Hi,

Microsoft released an update for this today, for Surface 2 devices, as reflected in KB article 2921482.  Please check for Windows updates and install the latest updates.

Here's how to check for updates manually:

Step 1: Swipe in from the right edge of the screen, and then tap Settings.   (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

Step 2: Tap or click Change PC settings, tap or click Update and recovery, and then tap or click Windows Update. 

Step 3: Tap or click Check now. 

Step 4: If there are updates available, tap or click View details. 

Step 5: Tap or click to select the ones you want to install, and then tap or click Install.  You may need to restart Surface after the updates have been installed. 

Thanks!

Was this answer helpful?

20+ people found this answer helpful.
0 comments

115 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-12-04T04:53:04+00:00

    It's happening on my Surface 2 also.  I can't find a way to disable BitLocker, and I have verified that Windows is activated in the PC and devices / PC info page of system settings.  This is extremely annoying!!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-12-02T12:31:39+00:00

    Hello Nsmet,

    Sorry to hear about your experience on Surface. Please try Steven's suggestion.

    Let us know how it goes.

    Thank you.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-12-02T09:14:41+00:00

    This is my 2nd time bitlocker recovery was started on boot up. It's annoying as **** typing in that 25 numbers. Gonna call microsoft in the morning and see if i can have it disabled

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-12-01T18:53:16+00:00

    Hey everyone

    I have the same exact problem. Whenever it reboots let's say for updates or things like that i have to enter the bitlocker key. This is really starting to annoy me.

    @CharlesCoates --> did changing your account fix it ?

    thanks

    Was this answer helpful?

    0 comments