Bit Locker Recovery Key Requested at Boot Time

Anonymous
2013-11-05T08:14:46+00:00

Hi,

At the weekend our two Surface 2 devices got a firmware update installed. My Surface 2 updated and rebooted fine with no issues.

But my wife's Surface 2 (64GB model) asked for the Bitlocker Recovery key at boot after the update, and now every time it reboots. Although I have the key this is very poor end user experience.

Especially as I am trying to sell her the Surface 2 over an iPad.

Any assistance in this would be most welcome.

Kind Regards,

Andrew

Surface | Other

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Anonymous
2014-01-06T19:58:11+00:00

Hi,

Microsoft released an update for this today, for Surface 2 devices, as reflected in KB article 2921482.  Please check for Windows updates and install the latest updates.

Here's how to check for updates manually:

Step 1: Swipe in from the right edge of the screen, and then tap Settings.   (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

Step 2: Tap or click Change PC settings, tap or click Update and recovery, and then tap or click Windows Update. 

Step 3: Tap or click Check now. 

Step 4: If there are updates available, tap or click View details. 

Step 5: Tap or click to select the ones you want to install, and then tap or click Install.  You may need to restart Surface after the updates have been installed. 

Thanks!

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  1. Anonymous
    2013-11-13T03:46:00+00:00

    This is the second time this stupid bitlocker has ask me to enter the key. I don't really mind if it is like 10 numbers, but it is like 25. And the assistance advice, you can't even see where bitlocker drive encryption is. The only thing in the control panel is how to get a copy of your key. This is annoying, I may have to return this surface for an IPad if this happens all the time one more time then I am done.

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  2. Anonymous
    2013-11-06T18:44:26+00:00

    Hi Andrew,

    Sorry to hear about your issue with BitLocker on your wife's Surface 2 asking for a key at boot. First, please make sure you have all Windows and Surface updates through Windows Update and the App store. If that does not work, please try the article on Refreshing and resetting your Surface 2 here.

    Can you verify if BitLocker is enabled or disabled on both devices? You can Enable/disable BitLocker by going to Desktop and follow these steps:

    1. Swipe Right to Left to bring up the Charm.
    2. Choose Settings
    3. Choose Control Panel
    4. Select BitLocker Drive Encryption
    5. Verify whether BitLocker is on or off on each device.

    Let me know if you need any further assistance.

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  3. Anonymous
    2013-11-13T01:58:13+00:00

    I am also seeing a bitlocker recovery key prompt for my Surface 2 after a firmware update. It only happens once for me though and reboots are fine.

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  4. Anonymous
    2013-11-08T20:20:20+00:00

    I had the same issue.  I advised my mother in law to get a Surface over an iPad, but it is now asking for Bit Locker recovery keys.  I have managed to recover it for her.  I hope it doesn't happen again.

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