Bluetooth Issues Since Surface Updates - 5 August 2021

Our customer has exactly the same problem.

We cant roll back to the driver using the ROLL BACK DRIVER and confirm they are suffering the same issue since the update on the 6th August

Hi TrevorFayers, I do not use that app at all for what it's worth. My bluetooth has also been seemingly working again, although I keep waiting for it to stop and I didn't use my computer at all yesterday (was reluctant to spend a third day raging at it lol). Today it's so far so good. I did notice that some additional updates installed themselves yesterday while I was away (Intelligence update for Msft defender antivirus as well as Windows Malicious Software Removal Tool). There is also a new cumulative update (2021-08 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5005033)) waiting to finish being installed (pending restart) and I won't lie, I'm a little nervous to restart since bluetooth is still working right no

.....and I spoke too soon. Bluetooth crapped out again. I believe I managed to use my usual mouse and keyboard all of 30 minutes this time. Now I'm back at the media keyboard. I guess I may as well do the restart and see what happens 🤔

Hi GF. Same here. Mine had been working for a day and a half but then started playing up again this afternoon. So, probably, 'Your Phone' is not the culprit, just the victim of a very unstable Bluetooth driver. Between times (last night) I did install the monthly MS updates and was didn't experience the issue after at least two restarts / shutdowns, so you might be lucky.

I just want to giva an update from my machine with the issue. The last update (KB5005033) did some changes but didnt solve the problem. Now i get an yellow sign in the devicemanager after the bluetooth broke.

But there are also good news. When i only connect the mouse (Logitech M557) and the keyboard ( Logitech K810) the bluetooth connection seems to be stable for many hours. If i connect the Avantree Oasis, a music streaming device, after maybe 15-30 minutes i face the problem that all connections are lost and the bluetoots symbol is gone. So maybe there is a problem with sound and streaming devices like phones or headsets some people here posted earlier.

Perhaps we all could try and use just some bluetooth devices and check the connection stability to isolate the problem to a buggy protocol.

Thanks Thomas. I have a BT mouse and. BT keyboard. BT seems more stable with just those two connected, but connecting with 'Your Phone' seems to make it unstable. I can't spend much more time on this, but I will try to check on what is connected / disconnected when the problem occurs and feed that back.