Bluetooth Issues Since Surface Updates - 5 August 2021

Anonymous
2021-08-05T10:04:04+00:00

The Bluetooth on my Surface Pro (5th Gen) has not been working properly since the Surface Firmware Updates this morning. I have to restart to get it to work and then it only works properly for about 5 minutes. I have tried rolling back and reinstalling the Marvell driver. Also the Bluetooth troubleshooter doesn’t fix it. Running that troubleshooter causes Bluetooth to completely stop working. Will you please fix this urgently as it is a major issue for me?

***Moved from: Windows / Windows 10 / Devices & drivers***

Surface | Surface Pro | Network

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  1. Anonymous
    2021-11-12T10:27:06+00:00

    I reinstalled Ms windows and didn't make any difference .

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  2. Anonymous
    2021-11-12T10:38:20+00:00

    Thanks Barb. That. at least, is some potentially encouraging news, after all of the disappointment shared on this page.

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  3. Anonymous
    2021-11-22T04:13:43+00:00

    A possible solution from a related thread:

    https://answers.microsoft.com/en-us/windows/forum/all/windows-update-broke-bluetooth-completely-no/d4730f4c-1b67-4de0-9c4d-0f63c2a88ec7?page=2

    "EricJames2

    It took me hours to come across the actual solution to this issue on a youtube video.

    Check your device manager and see if there is an unknown USB device showing.  If so, this is likely your Bluetooth.

    Simply uninstall the "USB 3.0 eXtensible Host Controller" and restart your computer.

    After all the b.s. on here and everywhere else, this is what fixed my problem.  At least someone knows what they're doing somewhere, the hard part is finding them!

    Elaine

    I've had the same problem repeatedly off and on with my Dell Alienware R3.  It does seem to happen frequently after Windows Updates get installed.  I just found a solution on the Killer Networking web site while checking for a newer Blue Tooth driver.   It was very informative.    Bear in mind that Blue Tooth is just a USB device.   If a USB device gets an error it may result in Blue Tooth getting turned off.   Here's what to check:

    1.  Bring up Device Manager (Its on Control Panel OR right click on My Computer and select Manage or type Device Manager in the search box at lower left of screen)

    2.  Scroll down to the Universal Serial Bus Controllers.   Check the USB list to see if one has an Error listed.  If so, Uninstall the offending USB entry and Reboot your system.

    Other thing to check is to bring up services (        (type Services in the Search box lower left of screen).  Make sure that your Blue Tooth Services are running using the Automatic start selection.   Sometimes when Blue Tooth is shut off the services get shut off too.  They need to be on for it to work.

    Elaine"

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  4. Anonymous
    2021-11-23T11:12:22+00:00

    Hello everyone. I have some good news. My Surface this morning installed the driver mentioned in Barb's post and it is working without interruption (so far). I had to uninstall the Realtek driver for my plug-in USB BT device, before the Marvell driver would install, but after that and after re-linking my devices, all seems well. So I hope you can all do the same very soon.

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  5. Anonymous
    2022-01-06T00:31:33+00:00

    HiTrevorFayers,

    I have the same issue with Surface pro 6. In my case, the bluetooth disappeared, the USB port is not working and the type cover keyboard as well. I did a clean install and upgraded to Windows 11 as well but nothing works.

    Also everything was working last week with windows 10 with all the windows updates. I do have a yellow error sign under "Universal Serial Bus controllers" --> USB xHCI Compliant Host Controller. I have done almost everything from firmware updates to Microsoft diagnostic tools to fix the issue but nothing works.

    Can you please share your windows 10 update version and any tips to make it work.

    Thanks

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