Bluetooth Issues Since Surface Updates - 5 August 2021

Anonymous
2021-08-05T10:04:04+00:00

The Bluetooth on my Surface Pro (5th Gen) has not been working properly since the Surface Firmware Updates this morning. I have to restart to get it to work and then it only works properly for about 5 minutes. I have tried rolling back and reinstalling the Marvell driver. Also the Bluetooth troubleshooter doesn’t fix it. Running that troubleshooter causes Bluetooth to completely stop working. Will you please fix this urgently as it is a major issue for me?

***Moved from: Windows / Windows 10 / Devices & drivers***

Surface | Surface Pro | Network

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  1. Anonymous
    2021-11-02T04:48:21+00:00

    Same here, been having this problem for months and was hoping there was a fix at the end of this thread. 😕

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  2. Anonymous
    2021-11-12T03:22:30+00:00

    The most confusing part of this whole thing is that the BT radio adapter isn't fully broken -- everything works just fine for what seems to be a random amount of time after a startup (or, sometimes, a wake from sleep)... and then after things were humming along perfectly, the adapter just disappears. This makes it very clear to me that it's not a hardware or driver issue but is the software itself and should therefore be fixable.

    What a frustrating situation.

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  3. Anonymous
    2021-11-12T06:50:32+00:00

    I ended up buying a USB adaptor bit so I can have 3 USB ports and a Bluetooth dongle in it which has sorted the problem. Only cost me £25 but the adaptor is a clunky thing attached the side of my surface which I don't like.

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  4. Anonymous
    2021-11-12T08:23:00+00:00

    I escalted this and MS 3rd line support got involoved - they cant fix it and have been told that I need to reinstall windows basically

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  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2021-11-12T09:59:50+00:00

    Microsoft is testing new Marvell Drivers for some devices in the Insiders Channel. My Surface Pro 2017 LTE received drivers 10/26. I don't know if these drivers fix the issue as I don't really use Bluetooth devices with this computer. And there are no release notes. Hopefully Microsoft will release these drivers for all Surface devices with the Marvell chipset and hopefully there is a fix included.

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