Bluetooth Issues Since Surface Updates - 5 August 2021

Anonymous
2021-08-05T10:04:04+00:00

The Bluetooth on my Surface Pro (5th Gen) has not been working properly since the Surface Firmware Updates this morning. I have to restart to get it to work and then it only works properly for about 5 minutes. I have tried rolling back and reinstalling the Marvell driver. Also the Bluetooth troubleshooter doesn’t fix it. Running that troubleshooter causes Bluetooth to completely stop working. Will you please fix this urgently as it is a major issue for me?

***Moved from: Windows / Windows 10 / Devices & drivers***

Surface | Surface Pro | Network

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  1. Anonymous
    2021-09-11T11:58:12+00:00

    Three days later this person got back to me and walked me through uninstalling and deleting the driver (from the "device manager" panel) (despite my having explicitely told him I had tried that many times, mind you). This made bluetooth disappear entirely from the list in the device manager. He then had me refresh that page (the logo of that button is a screen with a magnifying glass). Bluetooth reappeared with the Marvell driver again, but upon closer inspection the version is no longer the same. It used to be 15.68.17021.121. It is now 15.68.9112.23 (2016 version).

    Did you also uninstall and delete the driver under Device Manager >> Network Adapters, per my instructions above:

    Uninstall Network adapters>>Bluetooth device. Delete the driver. This is the action that actually fixed it.

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  2. Anonymous
    2021-09-11T12:00:17+00:00

    Barb, stopping all driver updates until MS fixes this is IMO the best way and can be accomplished with GPEDIT, or if GPEDIT is not available, the Policy Plus application.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2021-09-11T12:34:11+00:00

    I disagree. You only want to stop driver updates that are causing issues, not ALL driver updates.

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  4. Anonymous
    2021-09-11T21:06:21+00:00

    how do you do that??

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  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2021-09-12T09:00:20+00:00

    There is a good tutorial on Hide or Show Windows Updates in Windows 10 | Tutorials (tenforums.com) - use this to hide a specific driver.

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