Bluetooth Issues Since Surface Updates - 5 August 2021

Anonymous
2021-08-05T10:04:04+00:00

The Bluetooth on my Surface Pro (5th Gen) has not been working properly since the Surface Firmware Updates this morning. I have to restart to get it to work and then it only works properly for about 5 minutes. I have tried rolling back and reinstalling the Marvell driver. Also the Bluetooth troubleshooter doesn’t fix it. Running that troubleshooter causes Bluetooth to completely stop working. Will you please fix this urgently as it is a major issue for me?

***Moved from: Windows / Windows 10 / Devices & drivers***

Surface | Surface Pro | Network

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  1. Anonymous
    2021-09-07T00:46:35+00:00

    Hi Everyone

    Im having the same issues as well and like many users its driving me insane. Is there a solution or are we stuck with this?

    S

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  2. Anonymous
    2021-09-07T00:55:09+00:00

    You’re stuck, I’m sad to say.

    Stick with what you’ve got, exchange it for a replacement configured exactly the same (and pay big bucks for the privilege) and thus likely to fail, or buy a new computer.

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  3. Anonymous
    2021-09-07T03:30:38+00:00

    Are they going to replace EVERYONES computers that have failed???

    ugh.

    honestly.... for a device that costs 3000 dollars or more...

    this is an unacceptable answer!!!

    so frustrating.

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  4. Anonymous
    2021-09-07T04:12:19+00:00

    Agreed.

    They won’t do anything unless you take action. And remember, you’ll pay a goodly sum to get a replacement machine, which will have the same Marvell component. I don’t trust that it won’t fail. Why pay hundreds of dollars to get the same unacceptable result?

    But if you read one of the support group’s replies, you’ll see that their recommendation is to buy a new computer. I plan to do that, but am not sure it will be a Microsoft product.

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  5. Anonymous
    2021-09-07T04:26:10+00:00

    i have just been in a chat with someone from microsoft and they have offered me a replacement as my device is still under warranty.

    seems pathetic though.... when hundreds of us are reporting the same failure after the same update...

    and they dont want to do anything to fix it???

    its a 3K plus device...

    ugh.

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