Bluetooth Issues Since Surface Updates - 5 August 2021

Anonymous
2021-08-05T10:04:04+00:00

The Bluetooth on my Surface Pro (5th Gen) has not been working properly since the Surface Firmware Updates this morning. I have to restart to get it to work and then it only works properly for about 5 minutes. I have tried rolling back and reinstalling the Marvell driver. Also the Bluetooth troubleshooter doesn’t fix it. Running that troubleshooter causes Bluetooth to completely stop working. Will you please fix this urgently as it is a major issue for me?

***Moved from: Windows / Windows 10 / Devices & drivers***

Surface | Surface Pro | Network

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  1. Anonymous
    2021-08-26T20:48:44+00:00

    Same problem for me, Surface Book 2. What's going on? Uninstalling/installing; temporary. Switching to Generic; temporary. Restarting computer; temporary. Please deliver on a fix, if we have surface devices, we've bought in, don't lose a customer base that is already dwindling because of Windows 11 shenanigans.

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  2. Anonymous
    2021-08-26T23:46:52+00:00

    Going strong for days at a stretch, hours at a time (SP 5) with...

    1. uninstall Marvell Bluetooth, AND drivers
    2. uninstall Marvell Network adapter, AND drivers
    3. reboot.
    4. This should get you old drivers, mine were ca. 2016. I have heard that others got some other ones. Just make sure they are old.
    5. Important: go into "type here to search" and type "gpedit." go through the directories as follows: computer configuration; administrative templates; windows components; windows updates; then click on "don't include drivers with windows components"...change the option on the screen this to "enabled"
    6. This will keep windows from doing what is "best" for you and reinstalling the new/bad drivers again at a later date.

    On two occasions I have had to disconnect and reconnect my BT keyboard. No reboot necessary. Small price to pay.

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  3. Anonymous
    2021-08-27T04:29:28+00:00

    I have a Surface Pro 3 with similar problems. My Marvel Bluetooth Adapter driver version is 15.68.9127.58.

    I just found a workaround that works in my case and perhaps can work for others. I noticed that when my BT stops working, an unidentified USB device shows up in Device Manager with an unknown error and BT no longer appears, unless I chose to show hidden devices.

    Here's the thing: If I remove the non-functioning USB device and scan for HW changes, it picks up BT once more and it will work for a long-ish time.

    Annoying and far from ideal but it does beat some of the other workarounds I've read.

    I hope this helps others.

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  4. Anonymous
    2021-08-27T09:31:44+00:00

    I have my Android smartphone with bluetooth on even if it's not connected with the Surface.

    To mitigate the problem I have switched off the bluetooth of my smartphone that I typically have very close to the Surface. This seems to be correlated with the issue because yesterday, a full day of work, the Surface bluetooth connection worked nice.

    I will continue today, with the same configuration, with the hope to continue to see the connection on.

    If everything works as expected I will turn the bluetooth on the smartphone to see if the Surface issue returns back.

    I'll keep you posted on the progress.

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  5. Anonymous
    2021-08-27T14:44:49+00:00

    Hi,

    For my temporary solution, I bought a USB Bluetooth Adapter (ORICO BTA-403, whichever, doesn't really matter). I connected to this Adapter all the BT devices that were tripping. The rest remained connected to my Surface's BT. Even though, it has taken up the only usb slot, I am able to work using all my BT devices without being bothered by the issue annoying us all.

    Until Microsoft fixes it (and hopefully it will), this has been working for me.

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