Bluetooth Issues Since Surface Updates - 5 August 2021

Anonymous
2021-08-05T10:04:04+00:00

The Bluetooth on my Surface Pro (5th Gen) has not been working properly since the Surface Firmware Updates this morning. I have to restart to get it to work and then it only works properly for about 5 minutes. I have tried rolling back and reinstalling the Marvell driver. Also the Bluetooth troubleshooter doesn’t fix it. Running that troubleshooter causes Bluetooth to completely stop working. Will you please fix this urgently as it is a major issue for me?

***Moved from: Windows / Windows 10 / Devices & drivers***

Surface | Surface Pro | Network

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

198 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-08-24T12:05:26+00:00

    Same problem here. VERY FRUSTRATING. Trying to get work done and wind up spending hours uninstalling my AVASTAR and rebooting, jumping between my keyboard and mouse and then the stupid touchpad. How many times do we all need to uninstall the driver, reboot and then wait about 10 minutes until it shuts off? I am up to about 50x. Let me try 51, maybe it will work this time. Great advice. 5th Gen Model 1796i5. Sometimes the keyboard endlessly types n's and 2's. Not sure if that means anything.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-08-25T02:25:07+00:00

    I have the same problem with the Marvell Bluetooth adapter driver on my Surface Pro 6.

    I submitted the problem on the Feedback Hub.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-08-25T02:50:27+00:00

    I've had some success (day 3 without my mouse disappearing). I deleted EVERTHING listed under bluetooth in device manager and then rebooted.

    I then installed my bluetooth mouse again and it has survived going on 3 days now. The 2016 version of the Marvell radio adapter was automatically installed along with a few other files.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-08-25T07:00:16+00:00

    Yes. This same process got me half a day...

    I've had to resort to purchase a wireless keyboard and mouse with a USB receiver and I have an HDMI adapter for my external monitor as this issue was completely debilitating and I simply couldn't do my work. To connect more stuff (external drive which I used regularly) I would need a USB hub.

    I find it rather unacceptable that no one from Microsoft is even commenting here to tell us that they are on this. This is not just a small issue. Taking into account the limited connectivity available on the Surface tablet, it effectively renders the device unusable as a computer.

    Best of luck to you all...

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2021-08-25T10:59:53+00:00

    I have exactly the same problem here. Driver 15.68.17021.121, same of almost all folks.

    It's really disappointing to be abandoned by Microsoft for such a long time. Not even a reply here, leaving all us alone with the bug. That's really sad.

    Was this answer helpful?

    0 comments