Bluetooth Issues Since Surface Updates - 5 August 2021

Anonymous
2021-08-05T10:04:04+00:00

The Bluetooth on my Surface Pro (5th Gen) has not been working properly since the Surface Firmware Updates this morning. I have to restart to get it to work and then it only works properly for about 5 minutes. I have tried rolling back and reinstalling the Marvell driver. Also the Bluetooth troubleshooter doesn’t fix it. Running that troubleshooter causes Bluetooth to completely stop working. Will you please fix this urgently as it is a major issue for me?

***Moved from: Windows / Windows 10 / Devices & drivers***

Surface | Surface Pro | Network

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  1. Anonymous
    2021-08-16T15:34:15+00:00

    Thank you Jeega and thank you for posting feedback on the Hub. Of the MS updates you mention, I installed KB5004945 over 3 weeks before the BT issue emerged and I installed the other, KB5005033, 5 days after the BT issue, so I don't think that there is a link between those updates and the issue. We haven't heard from Jerry since his post here. Perhaps the deletion of the update provided him with only temporary respite.

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  2. Anonymous
    2021-08-16T16:01:27+00:00

    Thanks dave. I think that it is the Event Log that you're referring to. There is a way to save that via typing 'Event Viewer' in the search box, but, I don't think it is straightforward.

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  3. Anonymous
    2021-08-16T16:18:31+00:00

    Thanks TrevorFayers: I hope MS soon looks into the issue as more and more of us report the issue.

    Let's see if Jerry responds: but i think too that it may have been a temporary respite, like the other tricks we did. Quite annoying, really.

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  4. Anonymous
    2021-08-17T06:59:34+00:00

    I just spent the last couple of days troubleshooting this very frustrating issue. I left no stones unturned, have literally tried everything including regeditor and even a fresh windows install. When can we get a resolution from MS?? It blows me away to know this issue has been lingering for over TWO weeks and yet there are no patches deployed by MS. Very disappointing.

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  5. Anonymous
    2021-08-17T09:20:07+00:00

    I've got the same problem after updating the bluetooth driver (via MS update) with my Surrrrrface Book 2 (13,5 inch model 1832 i7). Can't work this way so hope MS will solve the issue quick!

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