Bluetooth Issues Since Surface Updates - 5 August 2021

Anonymous
2021-08-05T10:04:04+00:00

The Bluetooth on my Surface Pro (5th Gen) has not been working properly since the Surface Firmware Updates this morning. I have to restart to get it to work and then it only works properly for about 5 minutes. I have tried rolling back and reinstalling the Marvell driver. Also the Bluetooth troubleshooter doesn’t fix it. Running that troubleshooter causes Bluetooth to completely stop working. Will you please fix this urgently as it is a major issue for me?

***Moved from: Windows / Windows 10 / Devices & drivers***

Surface | Surface Pro | Network

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  1. Anonymous
    2021-10-13T20:54:46+00:00

    I have also W11 and still facing the issue....

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  2. Anonymous
    2021-10-12T16:54:08+00:00

    Thanks Mike. That is useful to know, thank you, but my SP5 doesn't meet the Windows 11 criteria, so I will have to persist with my workarounds and eventually, probably sooner rather than later, replace my device.

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  3. Anonymous
    2021-10-12T16:15:50+00:00

    Not sure how much use this is.

    I upgraded my SP7 to Windows 11.

    Works a treat.

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  4. Anonymous
    2021-10-12T16:08:26+00:00

    Good afternoon all. I am assuming that no one has received any updated drivers yet to resolve this issue. I had been making do with a wired mouse and periodically having to reboot to get my bluetooth keyboard to work. Today, I had to pair my keyboard again and, since then, the keyboard will not remain connected for more that 15 minutes (i.e. the same issue that I first had with the mouse). So I have now moved to Plan B and ordered a bluetooth dongle. Hopefully that will work for me. In the meantime, I'm having to dig out an old wired keyboard. I suppose that MS has given up in us SP5, 6 and 7 users.

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