Bluetooth Issues Since Surface Updates - 5 August 2021

Anonymous
2021-08-05T10:04:04+00:00

The Bluetooth on my Surface Pro (5th Gen) has not been working properly since the Surface Firmware Updates this morning. I have to restart to get it to work and then it only works properly for about 5 minutes. I have tried rolling back and reinstalling the Marvell driver. Also the Bluetooth troubleshooter doesn’t fix it. Running that troubleshooter causes Bluetooth to completely stop working. Will you please fix this urgently as it is a major issue for me?

***Moved from: Windows / Windows 10 / Devices & drivers***

Surface | Surface Pro | Network

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  1. Anonymous
    2022-02-13T09:14:19+00:00

    srey nith

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  2. Anonymous
    2022-01-06T09:37:29+00:00

    Hi,

    I guess your problem is different from ours. I do not remember a problem with USB port not working.

    Anyway: It seems the BT problem has been resolved on my Surface 6 Pro by using drivers version 15.68.17022.122 on the Marvell AVASTAR Bluetooth Radio Adapter device.

    If you like to know (from Systeminformation):

    I am using Windows 10 Pro Version 10.0.19043 Build 19043

    BIOS-Version: Microsoft Corporation 235.3732.768

    From Info:

    Edition:Windows 10 Pro

    Version: 21H1

    Build: 19043.1288

    Features? (German Leistung): Windows Feature Experience Pack 120.2212.3920.0

    Have a nice day and a happy new year,

    Oliver

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  3. Anonymous
    2022-01-06T00:31:33+00:00

    HiTrevorFayers,

    I have the same issue with Surface pro 6. In my case, the bluetooth disappeared, the USB port is not working and the type cover keyboard as well. I did a clean install and upgraded to Windows 11 as well but nothing works.

    Also everything was working last week with windows 10 with all the windows updates. I do have a yellow error sign under "Universal Serial Bus controllers" --> USB xHCI Compliant Host Controller. I have done almost everything from firmware updates to Microsoft diagnostic tools to fix the issue but nothing works.

    Can you please share your windows 10 update version and any tips to make it work.

    Thanks

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