Bluetooth Issues Since Surface Updates - 5 August 2021

No, I would not use the reproduce my issue in your case. I've seen one case where a paid agent recommended rolling back to the older driver Bluetooth Broken on Surface Pros Since August 2021 Updates - Microsoft Community and I have unsuccessfully tried to find out if this is a known issue. I would think this issue should be easy enough for them to reproduce, but who knows how long it will take. They rarely officially acknowledge bugs with Surface devices until they have a fix in testing.

What concerns ME is that the WiFi model Surface pro 5th gen 2017 is supposed to stop getting driver and firmware updates in 2 months or so from now. There is only so much *I* can do as I am a volunteer..

Done! Of course, since I fixed this problem by backing off the August AVASTAR drivers, the feedback does not include diagnostic information about the failure. But this should give MS all the information necessary about my SP6 hardware revision levels?

If Microsoft is serious about fixing this problem I might be able to help by recreating it. But I am reluctant to do so as my device has been working properly since August 17 and this would require quite a bit of time and I don't have a lot of that. I expect that you can get the required failure diagnostic information from other users who are currently experiencing the failure.

Will everyone with this issue please file Feedback problem reports if you have not already done so using the Feedback Hub App and upvote reports by others? I did a search and did not find a lot of reports

Note that since Microsoft won't support Windows 11 on Surface Pro 2017 5th generation, it is unlikely they will look at feedback if you are running an Insiders W11 build.

i have just been in a chat with someone from microsoft and they have offered me a replacement as my device is still under warranty.

seems pathetic though.... when hundreds of us are reporting the same failure after the same update...

and they dont want to do anything to fix it???

its a 3K plus device...

ugh.

Agreed.

They won’t do anything unless you take action. And remember, you’ll pay a goodly sum to get a replacement machine, which will have the same Marvell component. I don’t trust that it won’t fail. Why pay hundreds of dollars to get the same unacceptable result?

But if you read one of the support group’s replies, you’ll see that their recommendation is to buy a new computer. I plan to do that, but am not sure it will be a Microsoft product.