Bluetooth Issues Since Surface Updates - 5 August 2021

Anonymous
2021-08-05T10:04:04+00:00

The Bluetooth on my Surface Pro (5th Gen) has not been working properly since the Surface Firmware Updates this morning. I have to restart to get it to work and then it only works properly for about 5 minutes. I have tried rolling back and reinstalling the Marvell driver. Also the Bluetooth troubleshooter doesn’t fix it. Running that troubleshooter causes Bluetooth to completely stop working. Will you please fix this urgently as it is a major issue for me?

***Moved from: Windows / Windows 10 / Devices & drivers***

Surface | Surface Pro | Network

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  1. Anonymous
    2021-08-29T20:09:11+00:00

    In case you haven't noticed, I don't care who I piss off at this point.

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  2. Anonymous
    2021-08-29T19:51:46+00:00

    Received from Microsoft Support via Twitter. They talk the talk - now please walk the walk.

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  3. Anonymous
    2021-08-20T23:32:22+00:00

    I've gotten 36 hours of use of my mouse and keyboard, with 4 hours of continuous use. Sadly, I am now happy if I only have to restart or reattach my BT device every four hours. I used the method described above, which I paraphrase "uninistall both bluetooth AND wifi devices, INCLUDING drivers. Reboot. Make sure your driver is dated 2016. Go into gpedit computer config/administrative templates/windows components/windows update/don't include drivers and enable that so that the next time windows updates it doesn't over-write what you just did."

    For those of us angry at Microsoft, I did a little research. They make only about 3% of their revenue from selling NEW Surface 7's (which don't have the Marvell BT chip, btw). They make 0% of their revenue from supporting SP 5's. They don't care. Why should they? I'm just telling everyone I can think of that MS doesn't support their products. Embarassing them won't help, but it may make me feel better.

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  4. Anonymous
    2021-08-09T22:36:23+00:00

    Many thanks again GFernandez. Yes, I did try rolling back the driver and that resulted in similar problems, but I think when you restart, it updates it to the new driver anyway. Still, like you, I'm fed up with looking for workarounds now. We need the MS fix.

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  5. Anonymous
    2021-08-09T20:38:57+00:00

    Many thanks for the temporary solution TrevorFayers. Have been fighting with this issue all weekend and it's driving me insane. I use my surface pro 5 with an external monitor, so of course neither my keyboard or mouse are working. Really hope this is fixed quickly. I already had to go through and do a bunch of other troubleshooting as the windows updater was not working properly either and continually timed out installing an update. Had to use powershell to turn it off and then go in manually to delete files and clean out the windows update cache. I'd hoped installing that last update would fix the problem but of course since I had to restart after updating, the problem reoccurred. I've now uninstalled the Marvell device (it actually said there was NO driver installed for the device in the properties) and rebooted. Surface has been working ok since, but I agree that this is definitively not a long-term solution.

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