Bluetooth Issues Since Surface Updates - 5 August 2021

Anonymous
2021-08-05T10:04:04+00:00

The Bluetooth on my Surface Pro (5th Gen) has not been working properly since the Surface Firmware Updates this morning. I have to restart to get it to work and then it only works properly for about 5 minutes. I have tried rolling back and reinstalling the Marvell driver. Also the Bluetooth troubleshooter doesn’t fix it. Running that troubleshooter causes Bluetooth to completely stop working. Will you please fix this urgently as it is a major issue for me?

***Moved from: Windows / Windows 10 / Devices & drivers***

Surface | Surface Pro | Network

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  1. Anonymous
    2021-08-18T02:01:28+00:00

    Hi there, thanks for the reply. I shall try your solutions.

    Much appreciated!

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  2. Anonymous
    2021-08-17T23:34:26+00:00

    Hi everyone,

    I have a surface pro 5 and can confirm that there are issues with the most recent windows update which made bluetooth wonky.

    Some of my symptoms are:

    1. bluetooth mouse disconnects and reconnects itself intermittently.
    2. surface pen does not write properly. It will start writing itself even without touching the surface screen while hovering with the pen. This makes the pen almost impossible to use. I'm a teacher and require the pen daily as my teaching tool. This issue has totally wrecked my surface pro experience.
    3. surface keyboard will not connect when it's connected to the surface at the 45 degrees angle. To make it work, I need to move it away from the screen and let the keyboard lie flat. Only then, will the keyboard respond.

    Above issues are pressing issues as I had a perfectly working surface pro before the most recent firmware updates in August like what others have experienced here. If others have experienced such issues, I hope microsoft could roll out an update soon as you guys have disabled the ability to rollback updates.

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  3. Anonymous
    2021-08-17T22:44:23+00:00

    Will try, thanks!

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  4. Anonymous
    2021-08-17T22:38:09+00:00

    Yeah, I tried that solution last week early on, I don't connect to any VPNs and it still stopped working for me as well. I am currently using the solution I last posted about (likely right above this post). Perhaps you can try it and see if it works for you?

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  5. Anonymous
    2021-08-17T22:26:24+00:00

    Well, it died (using the generic driver). But it died when I connected to my work network via VPN. Not sure if the generic driver doesn't play well with VPN's but this is when it happened.

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