Same problem on a Surface Book 2. Hope they get this fixed soon or I may have to (gasp) buy a wired mouse.
Bluetooth Issues Since Surface Updates - 5 August 2021
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
The Bluetooth on my Surface Pro (5th Gen) has not been working properly since the Surface Firmware Updates this morning. I have to restart to get it to work and then it only works properly for about 5 minutes. I have tried rolling back and reinstalling the Marvell driver. Also the Bluetooth troubleshooter doesn’t fix it. Running that troubleshooter causes Bluetooth to completely stop working. Will you please fix this urgently as it is a major issue for me?
***Moved from: Windows / Windows 10 / Devices & drivers***
Surface | Surface Pro | Network
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
198 answers
Sort by: Most helpful
-
Anonymous
2021-08-14T16:06:49+00:00 -
Anonymous
2021-08-14T09:48:18+00:00 Thanks Barb. I did that a few days and urged others to submit feedback, but your reminder is very useful, thank you.
-
Barb Bowman 80,805 Reputation points MVP Volunteer Moderator2021-08-14T09:40:52+00:00 Can you (any everyone else impacted) use the Feedback Hub App to file a problem report on this with as much detail as possible, especially the possible link to audio devices being the trigger for the issue? The engineers won't scrape the forum for bugs and info..
-
Anonymous
2021-08-14T04:10:20+00:00 I am having the same issue with my Windows Pro 1807. I only have a BT keyboard and mouse attached. The BT stops working, and the BT settings don't have a way to turn it back on. The mouse and keyboard are reported as turned off when that is not the case.
I have to reboot to get BT back. Sometimes it lasts for several hours and other times it only lasts 5 minutes.
Drivers have been uninstalled and reinstalled, etc.
Microsoft, please patch this!
-
Anonymous
2021-08-13T18:44:52+00:00 I gave up and am now using my docking station with USB keyboard, USB headset, USB mouse :-( Kept getting disconnected mid-Zoom meeting! Hoping at some time Microsoft will fix this. Or they are trying to make us all buy new Surfaces...