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The Bluetooth on my Surface Pro (5th Gen) has not been working properly since the Surface Firmware Updates this morning. I have to restart to get it to work and then it only works properly for about 5 minutes. I have tried rolling back and reinstalling the Marvell driver. Also the Bluetooth troubleshooter doesn’t fix it. Running that troubleshooter causes Bluetooth to completely stop working. Will you please fix this urgently as it is a major issue for me?
***Moved from: Windows / Windows 10 / Devices & drivers***
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Hi,
I have the same Surface and experience exact the same problem with my bluetooth. It stops working and reinstalling it after removing helps for a few minutes are stops working when rebooting. This started to happpen after update august. Much enoying.
Same problem on a Surface Pro 6 - bluetooth stops at random times - usually ~2 hours after reboot - no keyboard, no mouse, no headset. Reinstalled bluetooth device drivers for all three, still occurring. Agree this is a MS problem as it started the next day after an update.
As mentioned in my reply of 6 August, there doesn't appear to be an msi file for the build of my Surface Pro 5th Generation (19042.1151), so I have not been able to download and reinstall the most recent driver. I have, though, uninstalled the Marvell AVASTAR driver and restarted my Surface. When I then reconnect the Bluetooth devices, they work unhindered. However, if I restart the Surface, the problem recurs and I have to uninstall the driver and restart the Surface again. I'm posting this as it may provide others, who have experienced the same issue, with a workaround and to, perhaps, help Microsoft diagnose and resolve the problem more easily. Not being able to restart the Surface without the problem recurring is not a long-term solution.
I'm having the exact same issue, When I run the troubleshooter I get the error:
Check Bluetooth Radio Status
Marvell AVASTAR radio adapter has a driver problem.
I really hope we get a resolution to this soon!
I've tried rolling back the driver, uninstalling the driver, checking for updates from Microsoft.
Bluetooth works for about 5 minutes, then the icon completely disappears.
Running the troubleshooter worked the first time. It said restarting radio adapter.
Then after each subsequent times I got the above errors.
Thank you Roger. Whilst, I'm sorry that you are experiencing the same issue, it is good to know that it is not just me or my device. If I find a solution, I will let you know. Can Microsoft please issue updated drivers and, if appropriate firmware, to fix this as soon as possible please as this is badly affecting efficiency?
