Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

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Anonymous

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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260 additional answers

Barb Bowman 80,805 Reputation points MVP Volunteer Moderator

2017-11-16T12:02:10+00:00

This has impacted customers after installing the Fall Creators Update. Does

pinch to zoom fail as well when in this condition? others have found that going

into device manager and disabling/enabling the "Intel(R) Precise Touch Device"

in device manager made both the pen and the multi-touch work again. Less

disruptive than restarting. And the problem will probably re-occur.

Open device manager, Click on human interface devices to expand it and it

should be near the bottom of the list. This is a temporary fix and the issue may

return, but for now, it is the only work around. Engineering asked that anyone

afflicted with this use the Feedback Hub App to send in a bug while in the bad

state before disabling/re-enabling so that they can get the logs.
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Anonymous

2017-11-10T18:30:36+00:00

As you know it is related to the Intel Precise touch device driver and specifically to the option of turn this off to save power. I disabled this option from the power management tab and the problem seems to be resolved, now the pitching and the pen never stop working. Of course this shouldn’t be the real solution and Microsoft you fix the driver but for now it is the best we can do.

To get to this option you guys need to go to Device Manager -> Human Interface Devices -> (double click) Intel Precise Touch Device -> Power management -> uncheck “Allow the computer to turn off this device to save power”

I hope it works for you guys.
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Anonymous

2017-10-31T17:32:44+00:00

Pinch and zoom did not work. I disabled and enable Intel graphics card and that did not help. Rebooted several times as well.. I did not try the "Intel(R) Precise Touch Device" method. I rolled back to previous update and my pen is working fine.

-Mike
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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator

2017-10-31T14:21:32+00:00

Does pinch to zoom fail as well when in this condition? others have found that

going into device manager and disabling/enabling the "Intel(R) Precise Touch

Device" in device manager made both the pen and the multi-touch work again. Open

device manager, Click on human interface devices to expand it and it should be

near the bottom of the list.
Was this answer helpful?

1 person found this answer helpful.

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