Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-10-26T11:50:43+00:00

    Same issue here with pinching to zoom...this short-term work around should he helpful, though I will likely roll back if MSFT doesn’t release a Creators Update patch in the next few days.  Thanks for the heads up, Rafael.

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  2. Anonymous
    2017-10-25T22:45:29+00:00

    This support issue should not be marked as answered, as there appears to be a bug in the Fall 2017 Creators Update.  Further assistance is needed, please!

    I agree with you: the problem is not solved.

    Rolling back to previous version is just a workaround.

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  3. Anonymous
    2017-10-25T22:42:23+00:00

    This support issue should not be marked as answered, as there appears to be a bug in the Fall 2017 Creators Update.  Further assistance is needed, please!

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  4. Anonymous
    2017-10-25T22:39:25+00:00

    Start > Settings and click on Update & Security.

    Click the Recovery link on the left and then click on Get started under 'Go back to the previous version of Windows 10.'

    It worked for me and the pen is now working normally: just in case, backup your data first (I didn't lose anything, but you never know).

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