Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-12-06T21:33:43+00:00

    Looks like this has done the job. Thanks!

    My guess - and it's only a guess - is based on the description the Wintab file is the winner.

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  2. Anonymous
    2017-12-06T21:14:12+00:00

    This seems to have worked for me! Thanks

    whoops spoke to soon. Came back after one evening. Started it up. Same problem. Darn.

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  3. Anonymous
    2017-12-05T11:34:00+00:00

    Hi,

    Good news... for you

    Still 1.2.0**.83** here, as stated by Surface Update History, but hope to get it soon.

    May I ask :

    • What's your hardware ?
    • Are you insider ?

    Off topic: Anyone knows if updated Intel GPU driver is coming to SB v1 ? It is still in v20.19.15.4463 since July 2016 and not performing well since Creator Update...

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  4. Anonymous
    2017-12-05T08:53:39+00:00

    Just received a device driver update. Listing itself in Windows Update was rather non-descript, but it did prompt a notification stating that a restart was required for the Intel Precision Touch device to function properly (or to work at all... hard to say as it was unexpected).

    Since the driver installed, and restarting, this issue seems to be resolved. Time will tell for sure, but things are looking up!

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