Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-11-25T10:44:20+00:00

    I think it is an Intel problem. But I also think that more than one month should be enough to solve it.

    But hope never dies...

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  2. Anonymous
    2017-11-25T09:03:36+00:00

    Pretty fed up with this now. I've got a £1300 flagship Microsoft product that they've managed to compromise with one of their own updates, with no sign of a fix or any particular recognition that there's a problem.

    The workaround does the job, but that's hardly the point.

    Dismal customer experience.

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  3. Anonymous
    2017-11-25T05:14:30+00:00

    I work with young folks trying to get them interested in Paint 3D. We used my Surface book. The need to reboot to get the pen to work since the Fall update is really frustrating and a waste of my precious time with them. We don't want them all to turn into Apple advocates, do we? So please put importance on fixing this.

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  4. Anonymous
    2017-11-22T02:56:40+00:00

    Nice. Thanks for the info!

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