Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

Was this answer helpful?

20+ people found this answer helpful.
0 comments

260 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2017-10-31T20:29:42+00:00

    Yes this was extreamly helpful but now after a couple of minutes after i attempted to fix the problem the pen stopped writting again. Is there another tip that someone might know to make the pen work?

    Was this answer helpful?

    0 comments
  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-10-31T19:09:27+00:00

    You can try going to

    https://www.microsoft.com/en-us/download/details.aspx?id=49497

    and download and install SurfaceBook_Win10_16299_1705000_1.msi and reboot twice

    afterwards.

    there is a separate issue with Windows Hello in general that I'm told they are

    working on and a fix is supposed to show up in November (probably patch

    Tuesday).

    Was this answer helpful?

    0 comments
  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-10-31T18:48:29+00:00

    that IS the fix for now after installing the Fall Creators Update.

    >>I did not try the "Intel(R) Precise Touch Device" method.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-10-31T18:34:32+00:00

    Barb - I know you said you were working with an internal contact to bring this issue to the forefront.  Thank you for that!

    It seems that this happens each time there is a significant update to the Windows 10 OS.  I found some posts last night where similar problems happened with the Surface Book with the Anniversary Update.  Since I'm now beyond the date range to roll back from the Fall Creators Update, I tried a couple of the troubleshooting tips that appeared to work last year, including completely deleting the Intel Precise Touch Device driver.  Best I can tell, the thinking was that deleting the driver altogether would force the OS to reinstall with the default, pre-upgrade driver.  While this did work for me, doing a complete delete of the Intel driver seems to have automatically taken out my camera drivers as well. The system auto-reinstalled them, but I'm now left without Microsoft Hello as well ("Windows Hello is not available on this device").  So the lack of resolution to the Intel Precise Touch Device driver issue is now compounding my frustration (admittedly, this additional issue is due to my actions).

    Please keep pushing for a resolution!  

    Sean

    Was this answer helpful?

    0 comments