Microsoft Surface Book Class Action Lawsuit

Yes I gladly will as I'm an IT Service Provider and have had two Surface Book's brick as they were updating as well as the Surface Duo phone which is nearly unusable. It's ridiculous that this is what you have to come to expect from Microsoft.

It's absolutely unacceptable the level of support that you can expect from Microsoft. You couldn't have said it better that you have to chase them for support. I sell laptops on a weekly basis and I will steer clear of any Microsoft Product until they can support it.

Really unacceptable for Microsoft to try and dodge responsibility for this safety hazard! They need to make this right. Hoping there is some law firm willing to step in and force a resolution from MS. Paying $600 is ridiculous for this clear design defect that can kill people when it burns down your house or your car.

Hi,

I just finished talking with MS customer support about same issue discussed here (my Surface book's screen is 'separated' from the top). My extended warranty expired Feb 2021, so just few months later on, the screen showed a kind of yellow spot on left side and this Monday when I opened my MS surface book computer, the screen had the three issues as they describe on their website: 'Lifted, separated, or bulging screen'

It did not came to my mind to search for similar issue prior to contact customer support. However, after listening the only solution offered by them for something that sounded to me a little weird, then I did my search to find that I am not the only one with same issue!

And yes, the solution they offered is the same as most of you got: 'because your extended warranty expired, we can provide you with a replacement (same specifications as your Surface) certified re-furnished-surface, full functioning and with a 90 days warranty' 'The cost will be $599 plus all applicable taxes'

They explained that I must pay the $599 fee plus applicable taxes then they will send a pre-paid UPS or FEDEX label via email, so I must ship the damaged devise and when they have received my device, just then they will ship the replacement.

So, if you do not have another computer to continue doing whatever you do for living, then you will be stuck until a new device arrives!

Please, add me to the growing list for a potential class action lawsuit!

Hello Rob:

Sorry to hear about the issue with your Surface computer. Nothing like having something so fustrating happen and then get no help whatsoever.

I have been swamped at work (after purchasing a new Dell computer) so I have not had time to look into a class action law suit yet. But, trust me, I will!.

I'm keeping record of all the contacts that have reached out to me and will add you to this list.

Suzie