Microsoft Surface Book Class Action Lawsuit

I am a little unpleased with the expanded battery resolution process as it is a known defect issue and the solution is to replace it with a refurbished surface at my cost. Warranty is up but being that this is a known defect it should be covered by Microsoft. This issue with the Surface is so prominent that Microsoft has created a program and process just for it. How is this not a recall issue. Does anyone know of an actually feedback contact that i can share my concerns and getting a bit more of a proper explanation.

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This response is part of the script in the process and just repeated the issue with no real explanation or solution. Also being locked by the moderator for response so the conversation can not be discussed!!!

Hello Kwiley472,

Thanks for reaching Microsoft Community. We're sorry to learn about this issue on your device and we totally understand that this has been concerning you a lot.

As per article Caring for your Surface Battery:

When batteries experience excessive deterioration, you may see severe battery life reductions or advanced expansion of the lithium-ion cells. Under normal conditions, Surface devices are designed with a mechanical enclosure to contain battery expansion. Under extreme conditions the battery may expand beyond the mechanical limits of the device and result in deformation.

Battery expansion from deterioration does not present a safety concern and is most often caused by the formation of non-flammable carbon dioxide (CO2) gas. If you have a device where the battery has expanded visibly beyond the mechanical enclosure, we recommend you stop using the device. You should handle the device with caution to prevent putting pressure on or risk puncturing the battery cell.

For further assistance, kindly contact Microsoft Surface Support to seek exchange options for your device. If you're located outside United States, see Global Support. Replacement cost applies to out of warranty device and for further service.

Best regards,

StevenK

The feedback I received from Microsoft support was that the batteries would leak out dangerous chemicals and not co2.

Something is not adding up

They offered a replacement surface instead of a new battery... I wonder if they are just increasing the space to allow the battery to expand more better it degrades so much that it needs to be switched off and then they are adding a mechanism to disable the battery and leave it to only be powered by adapter since replacing just the battery would just result in the same situation, of the battery degrading and then expanding and needing to be changed...???

I am an engineering manager for a new adaptation of technology for the treatment of cancer. Proton Therapy. I purchased this from my own money as the book was ideal for walking the system with the tablet only, yet still having access to my corporate domain. I certainly am not going to waste time chasing a company to support it's product, nor would it aid in what I do. I have purchased a competitive product, though I did prefer my book.

This system is large enough that there are no backups for the 100 or so cancer patients we are treating at my 3 accelerators in the south (7 in the country and 13 in the world)

Our newest site Focusing on You: Proton Therapy Center Opens at Sylvester - YouTube

https://youtu.be/iLgzxG7j40U

I've never left my book plugged in, and until this year, never had an issue. I am incredibly frustrated at the lack of ownership of what can be a rather incident. My issue is the delamination under the keyboard on the bottom of the base unit. Bulging is on both sides.

At the very least Microsoft could recommend safe ways to dispose of this 4,000$ brick. I am an engineer of several curriculums, and I have recommended our organization cease purchasing for our surface program, and they are complying. (I am a senior engineering manager in the US, and at least I have stemmed the impact to my organization.)

No response from Microsoft calls and the online links lead me to the 'care for your battery' link.

I have purchased almost every Microsoft hardware device up until now, however, this form of treatment will bring an end to patronization, at least from this customer or my corporation.

I've not seen this type of outright denial of ownership of a serious issue in 30 years of technology. A shame Microsoft is choosing an unethical path which directly affects their most loyal customer base (whom else will drop 4k$ on a device.) No one I know for sure.

I am willing. I have a Surface Pro4, With the Battery swollen bulging the screen. That type my almost 600.00 to replace with a refurbish with a 90 day warrant. No assurance that it will not do the something. I also own a surface book, what am I to expect? Yes please include me in the lawsuit.

I am willing. I have a Surface Pro4, With the Battery swollen bulging the screen. That type my almost 600.00 to replace with a refurbish with a 90 day warrant. No assurance that it will not do the something. I also own a surface book, what am I to expect? Yes please include me in the lawsuit.