Microsoft Surface Book Class Action Lawsuit

Anonymous
2020-10-23T18:40:27+00:00

My Surface Book has also suffered the dreaded swollen battery that has caused the bottom of the keyboard to delaminate.  The swollen battery is making my $3,000 Surface Book a dangerous hazard due to the possibility of fire and explosion. After many hours of extreme frustration talking to Microsoft Support, I am so upset.  Is there a class action lawsuit for this issue?

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

69 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-12-22T16:22:36+00:00

    I will gladly join a class action lawsuit. My Surface pro four is just a few months past the three year replacement option and all they want to give me is 200 so I can buy another piece of junk from them. I’ve had all my computers much longer than three years and they’re still working great and I paid $1500 for this and I’m extremely extremely upset. I would happily join of Flickr gate class action suit

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-12-06T03:20:04+00:00

    Is there a link for non-facebook users?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-11-10T17:20:11+00:00

    Here's the problem with trying to sue Microsoft. They are big enough and rich enough to squash any lawyer who gives it a try unless that lawyer represents an Apple or HP, etc. Just ask the Federal government. I would be willing to join a class action as I am now in MS Support hell. My Surface Book is still working fine, but I leave it plugged in all the time, and now that the window is bulging out, I never undock it. I see a new laptop in my future, but as I told Support the other day, it ain't gonna be a Surface or any other MS product.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-10-15T02:40:35+00:00

    AChin1,

    Many thanks for your help.

    I'll try the number right now....

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-10-15T02:31:55+00:00

    I cannot tell you how long or how many customer service reps I had to deal with. Try to get a dedicated person and get their direct contact # so you can get the same rep each time instead of having to explain the situation to a new rep each time. Here is one # I've used.

    • 1 800-642-7676  

    https://www.microsoft.com/surface/support  

    Monday – Friday  

    01:30 PM – 11:00 PM MST

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments