Microsoft Surface Book Class Action Lawsuit

I am having the same issue. I called MS yesterday and all the offer was to transfer me o sales to buy a new one with a discount. It's ridiculous that they know about this issue and just decided to ignore customers. Why would they think we want to spend money with them again on another surface after the ordeal they put us through. I paid over $2,000 for mine 4 years ago and it was still running great. I made sure I bought the best one they had at the time. Now I have to pay again and just pray the battery doesn't bulge on the new one? Additionally, these devices now became a fire hazard. A swollen battery can explode or catch fire at any time. This is the main device we use in my house for my self, my wife and my son. and I don't have the money to go pay another $2K for anew one.

I have same problem. And now the local store as all stores are permanently closed in Florida, so I can't even walk in and address the issue with a real person who won't be able to hang up on me. Morgan and Morgan needs to take this case.

Sounds familiar as I got the same song and dance on my surface book 2, sign me up as well as this is ridicules for a premium product

It is utterly disgusting for the company as big as MS, all i can say to you is please read my post and try your luck with local repair they could just perform wonders to your failed surface, good luck

Apology in advance for joining a late party, i had similar issues as all of you, terrible but luckily i was within my 3 years warranty period when the bulging occurred both the screen and the keyboard popped out, i will share my screen shot if i still had them in the library, story short, after a lengthy phone calls to their pain in the neck service center labelled "Surface support" they honored my warranty replacement to my Sydney address and told me to dispose of my existing defect surface book with performance based model as i haven't been able to return to Australia due to Covid and i have been assigned here in Indonesia, i will be soon, so in my desperation as i haven't got any backup devices to use for my office work i visited one of the unofficial local third party repair shop in the current area that i resided and to my surprise within 15 minutes it's all done, the guy replaced my battery for a mere A$50 instead of A$950 almost A$1000 for a refurbished product that has no guarantee for its battery quality so guys any of you still had your working but bulging SB no matter which version you owned don't just toss it out yet out of rage instead you could try your luck by visiting your round a corner third party repair shop they are more reliable than the self proclaim genius tech at MS service center dubbed "Surface Support"; if there is any lawsuit up in place count me in it is unacceptable to ask customer to shell out more bucks for the defective products that were design flawed from the start in fact they shouldn't leave a manufacturing factory in the first place; as for me, heed my word MS i will never ever touch your rubbish Surface product, i would choose some other competitor instead as they offered a better service the likes of Apple/Dell/HP/Lenovo you name it.