Looks like a different SSD. Which absolutely could happen at manufacturing; pretty sure they don't always use the same OEM for their storage devices.
Microsoft Surface Book Class Action Lawsuit
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
My Surface Book has also suffered the dreaded swollen battery that has caused the bottom of the keyboard to delaminate. The swollen battery is making my $3,000 Surface Book a dangerous hazard due to the possibility of fire and explosion. After many hours of extreme frustration talking to Microsoft Support, I am so upset. Is there a class action lawsuit for this issue?
Surface | Surface Book | Power and battery
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
69 answers
Sort by: Most helpful
-
Anonymous
2023-01-26T13:47:33+00:00 -
Anonymous
2022-09-08T16:36:12+00:00 I have same problem. And now the local store as all stores are permanently closed in Florida, so I can't even walk in and address the issue with a real person who won't be able to hang up on me. Morgan and Morgan needs to take this case.
-
Anonymous
2022-06-20T04:56:52+00:00 It is utterly disgusting for the company as big as MS, all i can say to you is please read my post and try your luck with local repair they could just perform wonders to your failed surface, good luck
-
Anonymous
2021-06-04T07:37:08+00:00 The problem is not only limited to Surface Book. It seems to happen to all Microsoft Surface series! My Surface Pro also has this problem. If anybody starts class lawsuit, count me in.
-
Anonymous
2021-04-11T21:33:03+00:00 The battery stopped charging in my surface 6. A $2000 computer that just works plugged in now. This is the second one that I have and the last one. I will not buy Microsoft laptops anymore.