64 bit emulator surface pro x

I have been asking this question for some time now without a viable answer.

When I was convinced to buy this item, it came with a promise of 64bit emulator being very soon to follow, however this is now eight months later and still no idea how long we will have to wait.

I know that the emulator is currently available on the insider program, but all indicators are that its even more buggy than the somewhat limited 32bit emulator.

I'm surprised that Microsoft have not resolved the issues with this device as it would seem that they intend to peruse ARM technology in many future devices.

If the current state of play continues it could spell out disaster for this platform.

I have to say that there have been many updates for the pro x and it has improved over time, however many bugs and issues still remain and customer support for the pro x is at best very poor with the staff having little knowledge of the technical issues found on a daily basis.

Customer services have so far bricked the device on three occasions requiring hours of reloading and total loss of all data and without resolving the original problem (don't let them reset your device or set up phantom accounts) this doesn't work and creates more problems.

I have to say that given the choice again this device would not be on my shopping list.

The recent updates have made improvements and the device is now more stable than it was but without 64bit bug free emulator its very limited, Great looks and feel but don't judge the book by its cover, 

If you intend to use only store apps and basic 32bit programs for surfing and emailing all is good, but for any serious use it fails badly at present, which is truly a shame as the device has great potential but is poorly supported from my own personal experience.

At present its only a little above windows other failed ARM devices using RT which of course is no longer supported.

Hi Deano,

I am just as disappointed about the Pro X as you are.  It took me 3 months to figure that the problem was the machine.  No one ever told me that it is not compatible to some apps or mention it will need an emulator.  But because it is more than 60 days, they will not take a return.  This is something Microsoft should have disclosed or notify us of these issue instead of asking us to reset the machine.   We should unite together an ask for a return or exchange.  I'm sure many people have the same problem.   Are you interested?

I spent three weeks last summer dealing with the awful MS support. I was escalated and escalated and sent to various groups to resolve incompatibilities with MS's own product lines and the device. It's ludicrous that their own hardware has incompatibilities with Office 365 software and the core operating system. I can't even start up the machine without problems. No updates have fixed it and the basically told me there was nothing they could do. I asked to be credited and swapped into an SP Laptop and they went silent. 

This is the customer service we get now with the stores closed. After multiple SP products, I doubt I'll ever buy their hardware again. The new IOS arm devices work and review well. Looks like I'll be going back to Apple given the current state of MS customer service

I totally agree but feel MS are unlikely to help in any way believe me I have tried 

Tech support for the pro x is non existent and they cause more problems than they solve.

I just think we got ripped off with misleading information and no replies in regards to returning or replacing the device just support bricking the machine many times and still only a developer version of 64 bit yet they have ended any and all support for 32bit 

So as for getting any help from MS I’m with you and good luck

I spent three weeks last summer dealing with the awful MS support. I was escalated and escalated and sent to various groups to resolve incompatibilities with MS's own product lines and the device. It's ludicrous that their own hardware has incompatibilities with Office 365 software and the core operating system. I can't even start up the machine without problems. No updates have fixed it and the basically told me there was nothing they could do. I asked to be credited and swapped into an SP Laptop and they went silent. 

This is the customer service we get now with the stores closed. After multiple SP products, I doubt I'll ever buy their hardware again. The new IOS arm devices work and review well. Looks like I'll be going back to Apple given the current state of MS customer service 

No sure what incompatibilities with Office you're talking about as I have never experienced that. But if your machine won't even boot up properly it sounds like something may actually be wrong with your device. Mine has been a really solid device and rarely crashes.

As I said previously in this thread, it's really unfortunate that you all were mis-lead (by sales people?) as far as what this device is capable of, and the details of the current limitations. Definitely always do your own research. It is a great device for what it is intended for - a thin, light, always connected convertible, that gets better battery life that the Pro 7. But for anyone that requires an x64 app right now, it's definitely the wrong device. That'll change in the future, and it's definitely frustrating that support would have said was x64 emulation was coming Jan 2021 as that was wrong information (unless they were talking about insider builds, though I wouldn't expect them to recommend switching to a potentially buggy build).

No sure what incompatibilities with Office you're talking about as I have never experienced that. But if your machine won't even boot up properly it sounds like something may actually be wrong with your device. Mine has been a really solid device and rarely crashes.

As I said previously in this thread, it's really unfortunate that you all were mis-lead (by sales people?) as far as what this device is capable of, and the details of the current limitations. Definitely always do your own research. It is a great device for what it is intended for - a thin, light, always connected convertible, that gets better battery life that the Pro 7. But for anyone that requires an x64 app right now, it's definitely the wrong device. That'll change in the future, and it's definitely frustrating that support would have said was x64 emulation was coming Jan 2021 as that was wrong information (unless they were talking about insider builds, though I wouldn't expect them to recommend switching to a potentially buggy build).

I fell in love with Surface Pro X when it was announced in autumn 2019. I was researching Windows 10 on ARM64 laptops like HP Envy X2 (or something like that), but was holding back knowing that these things are 4GB RAM only, which is too little for me. 

I knew all the limitations of ARM64 and the biggest one I´ve foreseen was lack of software for OpenVPN, but that came almost immediately from Sparklabs (Viscosity). 

In my hands Surface Pro X (16 GB RAM) with Office 365 runs faster then on Intel i7 (32 GB RAM) from late 2018. I also use Java 16 JRE from Microsoft to run some Java 64 bit apps and it is very smooth with image processing (PMOD, www.pmod.com) as fast as on mentioned Intel.

I got Ubuntu and Xwindows (VcXsrv), hoping to get some graphical Linux 64 bit apps to run. Here comes the disappointment: most of them are tied to AMD64 compilations for Linux (Edge, Mathematica), so I think I will need to wait for x64 emulation, unless I may get a custom build for ARM64 Windows 10 from Wolfram.

I had an unpleasant experience with my first Surface Pro X. It was restarting when I plugged charging cable when it was in sleep mode. The reseller confirmed that, and I got a substitute in one week (Spain, shipped from The Netherland). Now it runs perfect. 

The best experience of Surface Pro X is                                 the new type of pen and writing on the screen on PowerPoint presentations, not to say a touch screen. 

So, waiting to get x64 emulation in official Windows 10 for ARM64 build....

MarcinB.