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I have been asking this question for some time now without a viable answer.
When I was convinced to buy this item, it came with a promise of 64bit emulator being very soon to follow, however this is now eight months later and still no idea how long we will have to wait.
I know that the emulator is currently available on the insider program, but all indicators are that its even more buggy than the somewhat limited 32bit emulator.
I'm surprised that Microsoft have not resolved the issues with this device as it would seem that they intend to peruse ARM technology in many future devices.
If the current state of play continues it could spell out disaster for this platform.
I have to say that there have been many updates for the pro x and it has improved over time, however many bugs and issues still remain and customer support for the pro x is at best very poor with the staff having little knowledge of the technical issues found on a daily basis.
Customer services have so far bricked the device on three occasions requiring hours of reloading and total loss of all data and without resolving the original problem (don't let them reset your device or set up phantom accounts) this doesn't work and creates more problems.
I have to say that given the choice again this device would not be on my shopping list.
The recent updates have made improvements and the device is now more stable than it was but without 64bit bug free emulator its very limited, Great looks and feel but don't judge the book by its cover,
If you intend to use only store apps and basic 32bit programs for surfing and emailing all is good, but for any serious use it fails badly at present, which is truly a shame as the device has great potential but is poorly supported from my own personal experience.
At present its only a little above windows other failed ARM devices using RT which of course is no longer supported.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
you not helping anyone who already bought this computer, saying they "should've done their research" and "too late your fault, deal with it" kind of attitude"
You were responding with someone else worried "basic apps don't work on their computers" comment..
dont pretend your trying to help anyone, your just rubbing the dirt in their face,
and being coy about it
you're not a kind, nor helpful person, in any frame
whatsoever
in the words of the late michael jackson
beat it
For mainstream support x64 on ARM64 is coming with Windows 11 -
ARM64 Office is available for those running Insider Windows 11 and Insider Office -
64-Bit Office for Windows on ARM
I'm running both on my Surface Pro X as of yesterday.
you not helping anyone who already bought this computer, saying they "should've done their research" and "too late your fault, deal with it" kind of attitude"
You were responding with someone else worried "basic apps don't work on their computers" comment..
dont pretend your trying to help anyone, your just rubbing the dirt in their face,
and being coy about it
you're not a kind, nor helpful person, in any frame
whatsoever
in the words of the late michael jackson
beat it
Ok, I'll try this one more time.
Re-reading my post, I can see what you're saying, and how I worded it was not clear in what I was trying to actually ask. Sometimes I struggle with phrasing on forums. So let me re-phrase and clarify.
What I typed: "But did you not do any research on whether the software was compatible with ARM CPUs before buying the Pro X? Hopefully you didn't get a salesperson promising x64 emulation was coming really soon or by such and such date etc."
What I was trying to ask the poster I replied to was this: if before making the purchase,
The reason I ask is it seems after reading through several threads similar to this one, that somehow buyers have gotten the impression that Microsoft promised 64-bit emulation was coming really soon (as in should have arrived mid 2020), and I've been trying to understand where this has been coming from. Because that misinformation is resulting in buyers remorse, and as a fan of the Windows on ARM platform I want to help correct any misinformation I can.
I hope that was more understandable. I absolutely did not ask this to rub anything in anyone's face. Maybe it's none of my business, and the poster doesn't have to respond. And to MitjaWogatzky - I apologize to if my original post came across as condescending to you.
Mosthandsome, with your statement of "retail investors have no idea about the technicals. they see a computer they like, buy it, and expect it to work as a computer this is obvious", you seem to be saying that everyone in this thread isn't knowledgeable enough to make informed purchasing decisions, but you're telling me that I'm being coy, unhelpful, and condescending? Yes, I assumed someone working with SQL Server might be at least somewhat knowledgeable with technology. I apologize if that was incorrect as well. I expect you'll probably say now I'm trying to back-peddle. Or maybe you're just trolling, I dunno.
I guess it doesn't matter now because reading Jeffrey's post above sit looks like solution to all of this will be the upgrade to Windows 11 as that's where we'll see x64 app support for sure. And we do know when that will arrive.
yes i hate to break it to you buddy.. but retail investors don't know what a "ARM Processor" is,
this does not mean they are not "smart enough" it means its not something that would typically concern them unless they are a into technology
most people just buy
Hence everyone complaining about this issue
I hope windows 11 solves it.. but wouldn't get any hopes up
For mainstream support x64 on ARM64 is coming with Windows 11 -
ARM64 Office is available for those running Insider Windows 11 and Insider Office -
64-Bit Office for Windows on ARM
I'm running both on my Surface Pro X as of yesterday.
Thanks Jeffrey; that's helpful! I've added your answer to the Facebook group as a potential solution
