Battery not detected Surface Pro 3

Anonymous
2014-07-19T18:51:43+00:00

This just happened to me right now on a Surface Pro 3.  I had used the machine yesterday no problem, put it to sleep, then this morning it would not power up.  I plugged it into AC and it came on fine - and told me no battery was detected.

I shutdown and restarted several times, didn't make a difference.  I then tried shutting down, and powering up using the power button + volume up button.  This forces it to the BIOS/UEFI screen.  I then exited BIOS without saving any changes, and let it restart.  The battery is detected again and seems to be charging......

If it happens again I'll be asking for a replacement.

Surface | Surface Pro | Display and screen

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Anonymous
2014-08-03T16:52:10+00:00

Hi All,

I was experiencing the same issue as reported here.   My issue was fixed with the help of a chat technician.    I just received my unit and powered it up, all was well for 2 days then I encountered this issue.  After plugging in my unit for 24 hours with no luck.   I unplugged the power adapter and could not power the unit up. 

Steps to correct my issue:

  1. After booting the system with the power adapter connected, Hold Down the power button until the unit powers itself off.   (Do not swipe down.)
  2. Disconnect the power adapter from the unit.

3) Press and hold the Power Button (wait for a depleted system battery icon full screen)

  1. re-connect the power adapter to the unit.
  2. Press and hold the volume up and Power button for 15 seconds.   (the unit keyboard will light up then power down if you hold it the full 15 seconds.)
  3. Press and hold the volume up and power button until the keyboard lights up (about 5 seconds)
  4. If the system/bios menu appears, select exit and restart
  5. Battery is present and charging.

Note:  This should be a one time fix, I suspect that it never charged until I went through the steps listed above.   I hopes this helps others with the same issue.

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Anonymous
2015-04-28T16:37:18+00:00

Hi Lacrau,

Please see this page and scroll down. Choose "Surface turns on but the battery won't charge" and click "Battery not detected". Follow the steps to see if the steps help resolve your issue.

If the steps do not work, please reach out to our assisted support for further assistance.

Kind regards,

Clare

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Anonymous
2015-12-01T18:08:11+00:00

Thank you for reaching out to the Surface community. According to the post your Surface battery is not detected but works fine when plugged. Since the troubleshooting didn't resolve the issue we recommend you contact our assisted supportfor further assistance.

We don't know the repair timeframe but Support will be able to give you an approximation.

Best,

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Anonymous
2014-07-24T12:01:29+00:00

Gretings 현철하,

Thank you for posting in the Microsoft community. It is a pleasure to have the opportunity to help you. I'm sorry for hear that your new Surface Pro 3 is not detecting the battery.  I can only imagine your frustration.  I'd like to assist and guide you.

First off, consider refreshing you device. If that doesn't help, please contact support.

Let us know.

Regards,

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  1. Anonymous
    2015-11-04T23:08:18+00:00

    This has happened to me twice already.

    For the first time it happened, I followed this, but the battery icon didn't appear, and I also followed the two-step shut down, and it also didn't help. What fixed it for me is updating it.

    The second time (just yesterday night), I forgot to plug it in and shut down itself. I immediately put the charger, then it didn't detect the batter (AGAIN). I start to think it happens when it's not properly turned off (the first time it happened to me was, I put it in sleep mode, put it in my bag, I took it to class and it was so damn hot, fans were really noisy). Anyways, I tried all the above steps including the updating but it didn't help. I'm a loyal microsoft user, from this Surface to my Lumia (had to sacrifice app availability), but this is too much. To think I've owned this thing for only TWO months.

    I think I found a fix. Since I had to do my job, I had no choice but to plug it in all day. I noticed the battery icon turned from "No battery detected" to "plugged in and charging" but you can see on the icon that the battery is grayed out (not detected). So, having it plugged in for 12 hours made me think IT must have some juice in there, so I unplugged it, it didn't shut down and it said "unknown remaining". After that, I rebooted the Surface, and the battery is now detected (weirdly enough, it's just around 50% after being plugged in the whole day)

    I hope this helps people, who are equally frustrated as I am. And this is my rant to Microsoft.

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