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I just purchased two new Surface 2's and I am noticing a significant reduction in volume from the speakers compared to my old Surface RT. The speakers also lack any kind of bass. They are very "tinny" and shallow sounding. When using headphones, there is plenty of bass sound and the volume level is not an issue.
I am also experienceing a significant amount of sound crackling (from the speakers and attached headphones) when streaming video from Amazon Instant Video using both the desktop and metro versions of IE. I do not experience this crackling problem with other sound sources like Xbox music, gaming, or other website streaming video (i.e. YouTube).
Since I was experiencing this on two different Surface 2's, it seems unlikely that this is a hardware issue. This is most likely a software/driver issue. Is there anything that I can do to resolve this problem, other than wait for a possible software or firmware update?
Thanks.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Not surprised, nothing even remotely announced or released for this patch Tuesday. Not one thing. How much longer do I need to wait before I throw this **** back at the MS store and go elsewhere for a tablet that works?
What are still your problems?
I think that the sounds coming from streaming from flash player can be better but aren't now as bad as they was before.
The issue of not having sound after unplugging a headset is fixed, at least I could not reproduce it again.
Not surprised, nothing even remotely announced or released for this patch Tuesday. Not one thing. How much longer do I need to wait before I throw this **** back at the MS store and go elsewhere for a tablet that works?
How much longer till this gets fixed? You dont know how many people I have told to not buy a Surface 2, just for one simple reason: I CAN'T HEAR IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!! So yes Microsoft, this has cost you money.
Yes my old RT does the same. I noticed it yesterday actually when my girlfriend was using it.
Hi can any of you PLEASE do me a huge favor and tell me if your original Surface RT has any light coming through the headphone Jack??? I just bought the old original surface and I noticed that and now I'm worried if I should return it or if they're all made like that. I know I'm asking about the old surface on a new surface post, I'm sorry it's just that old surface posts get no replys anymore. THANKS GUYS!!!!
