Also spoken with Support and as a reset doesn't resolve the issue, they've suggested an exchange.
Will be doing so at the store I bought from later today, will see if that solves the issue.
Surface 2 Speaker/Sound Problems
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Anonymous
I just purchased two new Surface 2's and I am noticing a significant reduction in volume from the speakers compared to my old Surface RT. The speakers also lack any kind of bass. They are very "tinny" and shallow sounding. When using headphones, there is plenty of bass sound and the volume level is not an issue.
I am also experienceing a significant amount of sound crackling (from the speakers and attached headphones) when streaming video from Amazon Instant Video using both the desktop and metro versions of IE. I do not experience this crackling problem with other sound sources like Xbox music, gaming, or other website streaming video (i.e. YouTube).
Since I was experiencing this on two different Surface 2's, it seems unlikely that this is a hardware issue. This is most likely a software/driver issue. Is there anything that I can do to resolve this problem, other than wait for a possible software or firmware update?
Thanks.
Surface | Other
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336 answers
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Anonymous
2013-10-25T13:33:39+00:00 -
Anonymous
2013-10-25T12:48:23+00:00 I'm experiencing this also.
Even at max volume, the volume is not really high and it is crackling a bit.
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Anonymous
2013-10-25T06:43:13+00:00 Hey everybody,
I just talked with Microsoft support about the sound/speaker problem. It doesn’t seem to be a software error. They suggested me to get a replacement. Yesterday I got a new Surface 2 from my local retailer. Now everything is fine.
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Anonymous
2013-10-25T03:33:15+00:00 I'm having the same problem with my speakers cracking once in a while! I assume Microsoft will release a firmware update later on this week of next. Other than that the device is great!
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Anonymous
2013-10-24T09:52:35+00:00 Same problema with XBOX Music or Yotube playback when playing music. It occurs when volumen is at max and only in cenrtain parts of the song, the speaker cracks a bit.
Hardware problem? Should I change my device?