Surface 2 Speaker/Sound Problems

Hello.

I have watched this thread closely over the last few days. I've had my Surface 2 for about two weeks. I completely agree with the feelings expressed throughout this thread. The sound is definitely sub par. My iPad 2 has better sound quality at 50%! I absolutely love the Surface 2 but this issue has to be resolved! I think we all deserve at the very least an acknowledgment that our concerns are being heard. The moderators response lacked any real understanding of the problems and it seems as if he had not read the thread before replying.

Step up Microsoft. If its a software issue I'm quite sure many of us would happily wait for the appropriate software solution. A simple acknowledgement will no doubt offer piece of mind.

Really?  So the problem here is that we're jut not using it right?  Just need to turn the sound down a tad? 

You do realize you are talking to your early adopters here.  Your most enthusiastic, loyal fans?  Your most hard core MS junkies?  We are the ones at Best Buy who help out customers who don't know the difference between RT and PRO because neither do the sales people! We are your advocates, your evangelists! 

We are your first followers.  You need to be treating us as equals and not as little old ladies on an AOL help chat.  In fact, you ought to be CATERING to us because without us, there's NO one to start the movement toward a Windows based tablet. 

Did you read how many of the comments from folks here are comparing multiple devices talking about this sound issues because many of us actually OWN multiple Surfaces and can actually make such a comparison!  (BTW - you can add Surface Pro as having WAY more bass than the S2, and doesn't distort, crackle or pop at 80 or 100.  Do you own multiple Surfaces Steven?  Have you taken the time to compare them?)

That comment was so inane, insulting really, that you actually have me considering taking this back and looking at an LTE Nokia 2520.  I NEVER thought I would say that!

Greetings all,

Regarding the audio distortion, Surface 2 was designed to deliver a great quality audio experience.  For best results, use the Surface 2 speakers at a volume of 80 or less -- playing at higher volumes can result in distortion depending upon the audio content type. If you want louder sound, we recommend using external speakers or headphones.   Leaving audio enhancements “on” (default) optimizes your audio experience across all content types.

At 80, There Is no audible Sound!

Have any of you guys experienced the pixelated screen yet?? I know everyone is having these sound issues but a ton of people are also getting pixel screens and I was just wondering if any of you got that as well... I love the surface 2 but man does thing have a ton of problems... not to mention the loose volume rocker that rattles as well 

Hi windex52,

The pixelated screen issue is a known one (Surface 2 will randomly freeze and lock up whilst showing a pixelated screen) and the advice is to exchange your surface 2.

This is something I experienced, exchanged and haven't had since. A fix is being worked on for this as well and all investigations I've seen would lead towards a driver issue as those experiencing it do appear to have a lot of nVidia display adaptor warnings/errors.

So my advice would be to take advantage of the exchange being offered, however if you'd rather not exchange, then it would be quite likely a future update will resolve the issue.

Matt

Greetings all,

Regarding the audio distortion, Surface 2 was designed to deliver a great quality audio experience.  For best results, use the Surface 2 speakers at a volume of 80 or less -- playing at higher volumes can result in distortion depending upon the audio content type. If you want louder sound, we recommend using external speakers or headphones.   Leaving audio enhancements “on” (default) optimizes your audio experience across all content types.

Guys,

 

Steven_b may be a forum moderator, but please do not take his reply as an official statement from Microsoft on this issue.

 

I assume he's just trying to be helpful and at least show that someone is watching this thread, unfortunately that help is clearly offered without fully understanding the issue affecting us all.

 

Matt

as a side note, whilst we wait for an "Official Response" I'd advise continuing to report and document all Surface 2 speaker issues within this thread. I would be willing to bet that Microsoft are well aware of the issue and are working to issue a fix as soon as (much like they did with the original Surface RT) and having a thread full of detailed examples and investigations can only serve to help that endeavour.

Matt