Yesterday a new sound driver was released. I wonder if that helped.
Hi, so did the update help??? Thanks for your feedback.
Surface 2 Speaker/Sound Problems
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Anonymous
I just purchased two new Surface 2's and I am noticing a significant reduction in volume from the speakers compared to my old Surface RT. The speakers also lack any kind of bass. They are very "tinny" and shallow sounding. When using headphones, there is plenty of bass sound and the volume level is not an issue.
I am also experienceing a significant amount of sound crackling (from the speakers and attached headphones) when streaming video from Amazon Instant Video using both the desktop and metro versions of IE. I do not experience this crackling problem with other sound sources like Xbox music, gaming, or other website streaming video (i.e. YouTube).
Since I was experiencing this on two different Surface 2's, it seems unlikely that this is a hardware issue. This is most likely a software/driver issue. Is there anything that I can do to resolve this problem, other than wait for a possible software or firmware update?
Thanks.
Surface | Other
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Anonymous
2013-11-04T16:37:03+00:00 -
Anonymous
2013-11-04T14:51:16+00:00 The final part of the puzzle that confirms to me that this is a software issue is that like many, I have now disabled the 'enhancements' checkbox to improve the sound quality (which it has) and have noticed that in Xbox Music whenever a song starts, for the first half a second the volume is much much louder and then dips to the default volume level meaning that there is a process running to do this. So its either a bug, or MS purposefully reduces the audio output as the speakers are clearly able to go louder. In the split second though, I can't confirm sound quality at the increased volume, so the quality at that level might be poor thus giving us the reason MS limits the volume level.
I noticed the same as well.
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Anonymous
2013-11-04T07:28:32+00:00 I've had my surface for just over a week now. Everything was great until about yesterday I think, then I noticed my surface speakers sound terrible, static and tinny. The left one barely makes noise, the right one is 2x as loud.
It wasn't like this for the first few days I had it.
I think some sort of firmware update broke it because I've started having odd things with my type cover as well, like not recognizing the device, etc.
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Anonymous
2013-11-04T00:05:57+00:00 Yeah its mot the best wording ever lo,
A little further digging and it does appear to be touch cover drivers. When did you first plug in a touch cover to your Surface 2? That driver is normally installed/configured the first time you connect one.
Well, that's a good question, I don't remember when I connected the keyboard for the first time. I think that it was the last Friday night. And that driver was installed.. Yes, about that time! So you may be right!
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Anonymous
2013-11-03T23:08:48+00:00 Yeah its mot the best wording ever lo,
A little further digging and it does appear to be touch cover drivers. When did you first plug in a touch cover to your Surface 2? That driver is normally installed/configured the first time you connect one.